Privacy Policy
Last updated: November 2025
This Privacy Policy describes how Fibi Inc. ("we", "us", or "our") collects, uses, and protects your personal information when you use our website https://fibi.live, services, or communicate with us. By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, mailing address, and any other details you provide through our contact forms, sign-ups, or communications.
- Usage Data: Browser type, device information, IP address, and how you interact with our website.
- Cookies: We use cookies and similar technologies to enhance your experience and analyze website performance.
2. How We Use Your Information
We use your information to:
- Provide and maintain our services;
- Respond to your inquiries and provide customer support;
- Send service-related notifications such as confirmations, scheduling, and status updates;
- Communicate with you about your account or requests;
- Improve our website, products, and user experience;
- Comply with legal obligations.
3. SMS Communication and Consent
By providing your mobile number through a web form, paper form, or other medium, you consent to receive SMS messages from Fibi Inc. related to customer service, scheduling, or support updates.
- Message frequency may vary.
- Message and data rates may apply depending on your carrier.
- You can opt out at any time by replying STOP to any message.
- For assistance, reply HELP or contact us at support@fibi.live.
We do not share or sell SMS consent or phone numbers with third parties or affiliates for marketing purposes.
4. Information Sharing
We may share your information only in the following cases:
- With trusted service providers who assist in operating our business (under strict confidentiality agreements);
- To comply with legal obligations, enforce our policies, or protect our rights;
- If required by law, court order, or government request.
We never sell, rent, or disclose your personal data or SMS consent to third parties for marketing purposes.
5. Data Retention and Security
We retain your information only as long as necessary to fulfill the purposes described in this policy.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent to processing (including SMS communication).
- Request a copy of the data we hold about you.
To exercise these rights, contact us at support@fibi.live.
7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their respective privacy policies before sharing any information.
8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last updated” date. Continued use of our services after updates means you accept the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Fibi Inc.
6005 Vineland Ave Ste 112, North Hollywood, CA 91606, USA
Compliant with: CTIA A2P SMS Guidelines | The Campaign Registry (TCR) | TCPA | CAN-SPAM Act