Krisp —
AI Noise Cancellation, Accent Localization & Live Interpreter
Krisp's AI audio platform processes 50 billion minutes monthly across 2,000+ enterprise deployments — delivering real-time noise cancellation, accent localization, and live language interpretation for contact centers. With voice processing on-device (never in the cloud) and documented results including 30% cost-per-call reduction and 8% CSAT improvement, Krisp addresses the audio quality and language barriers that directly impact contact center performance.
Portfolio
Krisp Platform Capabilities
On-device noise cancellation, accent localization, real-time language interpretation, and AI agent co-pilot — a complete AI audio layer for contact centers.
AI Noise & Voice Cancellation
Krisp's AI noise cancellation eliminates background voices, keyboard clicks, fan noise, and environmental sounds from both agent and customer audio in real time — processing voice on-device without sending audio to the cloud. Results across enterprise deployments include 78% reduction in noise complaints and 20% decrease in call abandonment rates due to audio quality issues.
AI Accent Localization
Krisp's AI Accent Localization reduces accent-related miscommunication for agents in India, the Philippines, and LatAm serving US customers — adjusting pronunciation patterns in real time to improve intelligibility without changing the agent's voice identity. Deployed by global BPOs serving financial services, healthcare, retail, and travel verticals.
AI Live Interpreter
Krisp's AI Live Interpreter provides real-time language interpretation across 27+ languages — enabling contact centers to serve multilingual customers without dedicated language specialists. The interpreter operates within existing contact center platforms, surfacing translated content live during the call for agents.
AI Agent Co-Pilot
Krisp's AI Agent Co-Pilot provides real-time assistance during customer calls — surfacing relevant knowledge articles, suggested responses, and next-best-action guidance as the conversation unfolds. Integrates with existing CCaaS platforms and CRM systems to reduce agent cognitive load and handle time.
Ideal For
Who Benefits Most from Krisp
Global BPOs
BPOs serving US customers from India, Philippines, or LatAm where accent and noise challenges impact CSAT, AHT, and first call resolution — Krisp addresses both simultaneously.
Enterprise Contact Centers
Large in-house contact centers in open-floor environments with background noise, multiple agents in proximity, and strict CSAT and abandonment rate KPIs.
Healthcare & Financial Services
Regulated industries with on-device voice processing requirements — Krisp's noise cancellation never sends audio to the cloud, satisfying privacy requirements for HIPAA and financial data environments.
Multilingual Customer Operations
Contact centers serving diverse customer populations can use Krisp's Live Interpreter for real-time 27+ language interpretation — eliminating the need for dedicated language specialists.
Why Krisp
Key Strengths
What sets Krisp apart from other contact center audio tools — and where its on-device AI approach delivers the most measurable impact.
Krisp's noise cancellation processes audio on the agent's local device — not in the cloud. No audio is transmitted to Krisp servers for noise removal, satisfying privacy and security requirements for regulated industries.
Krisp's metrics are sourced from actual enterprise and BPO deployments: 30% cost-per-call reduction, 8% CSAT increase, 10% AHT reduction, and 78% noise complaint decrease — not theoretical projections.
Krisp's AI Live Interpreter eliminates language barriers in real time across 27+ languages — enabling contact centers to serve multilingual customers without routing calls to dedicated language specialists.
Krisp functions as an OS-level audio layer, making it compatible with any CCaaS platform — Genesys, NICE CXone, Five9, Twilio, Amazon Connect, and more — with no platform replacement or deep integration required.
Why Use Fibi
Krisp Direct vs. Krisp Through Fibi
Your contract is with Krisp either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | Krisp Direct | Krisp Through Fibi |
|---|---|---|
| Advisory fee | N/A | $0 — carrier-funded |
| Platform evaluation | Krisp only | Krisp vs. competing AI audio tools |
| Deployment planning | Krisp sales team | Independent fit assessment |
| Post-deploy support | Krisp support | Fibi escalation + Krisp support |
Fit Guide
Is This the Right Provider for You?
Best For
- Global BPOs serving US customers from offshore/nearshore locations with accent and noise challenges
- Enterprise contact centers in open-floor environments needing real-time noise elimination
- Contact centers serving multilingual customers who need live interpretation without dedicated language specialists
- Regulated industries (healthcare, financial services) requiring on-device audio processing without cloud audio transmission
May Not Be Ideal If
- Very small businesses or individual agents without significant inbound/outbound call volumes
- Contact centers with no offshore or multilingual service requirements and minimal noise complaints
FAQ
Common Questions About Krisp
Get a Free Krisp Evaluation Through Fibi
Fibi will evaluate Krisp alongside other AI contact center tools for your deployment environment — BPO, in-house, offshore, or hybrid. No obligation.
Compare Krisp against other contact center solutions
Fibi is an independent technology advisor comparing 300+ providers. We recommend what fits your business — not what pays us more.