Legal

Privacy Policy

Last updated: March 27, 2026

1. Overview

Fibi LLC ("Fibi," "we," "us," or "our") operates the website at fibi.live (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using the Site, you agree to the practices described here.

Fibi is a telecom advisory and brokerage service. Our business model is to help businesses find the right internet, voice, and connectivity solutions at no cost to them — we are compensated by carriers after a successful placement.

2. Information We Collect

Information you provide directly when submitting a quote request or contacting us:

  • Full name
  • Business phone number
  • Business email address
  • Business address (used to check carrier availability at your location)
  • Any additional information you include in messages to us

Information collected automatically when you visit the Site:

  • IP address and approximate geographic location
  • Browser type and version, operating system, device type
  • Pages visited, time spent on pages, referring URL
  • Interactions with site features (forms, chat widget, calculator)

We collect automatic information through cookies and similar technologies. See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your quote request and provide telecom advisory services
  • Research and present carrier options available at your business address
  • Contact you by phone or email to discuss your needs and deliver results
  • Follow up after initial contact to support your decision process
  • Analyze site usage to improve content and user experience (analytics)
  • Comply with legal obligations

We do not use your information to serve you third-party advertising, build advertising profiles, or sell your data to data brokers.

4. How We Share Your Information

We share your information only in these circumstances:

Carrier partners

When you engage us to find a solution, we share your business contact details and address with shortlisted carriers so they can prepare accurate quotes. We share only what is necessary and only with carriers you have approved.

Service providers

We use third-party vendors (e.g., address verification, analytics) who process data on our behalf under data processing agreements. They may not use your data for their own purposes.

Legal requirements

We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Fibi, our customers, or the public.

Business transfers

If Fibi is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Lead and contact records: retained for up to 3 years from last interaction, or as long as a carrier relationship is active
  • Analytics data: aggregated and anonymized — retained indefinitely
  • Email correspondence: retained for up to 5 years

You may request deletion of your personal data at any time (see Section 7).

6. Security

We implement industry-standard technical and organizational measures to protect your information, including encrypted data transmission (HTTPS/TLS), access controls limiting who can view lead data, and regular security reviews of our systems.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

California residents (CCPA) have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell data)
  • Non-discrimination for exercising your privacy rights

EEA/UK residents (GDPR) have additional rights including: access, rectification, erasure, restriction of processing, data portability, and the right to object. Where we rely on legitimate interests as a legal basis, you may object to processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our Site is intended for business use and is not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last updated" date at the top and, where appropriate, notify you by email. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights:

(888) 808-0501
6005 Vineland Ave Ste 112, North Hollywood, CA 91606