Enterprise telecom isn't an order form. Here's the exact process, with realistic timelines, named deliverables, and the stage gates where you decide whether to proceed.
30-min call with senior advisor. Map your locations, current carriers, MRC, contract end-dates, pain points. NDA in place before invoices are shared.
From you
From us
We approach 3–5 qualified carriers per service per location. You review the shortlist before any of your data is shared with carriers.
From us
Your decision
Stage gate 1— You explicitly approve which carriers receive your RFP. Nothing goes out without sign-off.
Carriers respond. We normalize pricing to apples-to-apples (term length, install fees, port charges, SLA tiers, MTTR). You receive a single comparison matrix.
From us
Your decision
Stage gate 2— Pre-negotiation review. We don't proceed without your priorities locked: cost, term, SLA, install date, etc.
We negotiate on your behalf using volume leverage. Common wins: SLA escalators, MTTR commitments, ETF caps, install fee waivers, mid-term price holds.
From us
Your role
Stage gate 3— Signed MSA. Implementation does not start until your legal/procurement signs off. We never sign for you.
Project management across carriers + sites. Weekly status calls, RAG dashboard, your single point of contact for all install issues. Site surveys, demarc coordination, ISP-specific details handled.
From us
Your role
We coordinate cutover windows, run acceptance tests against the SLA spec, and don't sign off until traffic is healthy. Old circuit stays up until the new one is verified.
From us
Your decision
Stage gate 4— Acceptance sign-off. You verify SLA compliance before the old circuit is killed. Rollback path documented.
Your account stays with us for the life of the contract. We monitor SLA performance, advocate on billing disputes, and start the renegotiation process 6 months before contract end — so you never auto-renew at list price.
From you
From us
Stage gates are mandatory
We do not advance without your written approval at each gate.
You sign with the carrier
No Fibi-held contracts. The MSA is between you and the carrier.
Documented at every step
Discovery doc, RFP package, comparison matrix, runbook, RAG report.
A 30-minute discovery call — no commitment, NDA available upfront. We'll map your footprint and tell you honestly whether brokering will move the needle.