Source Inc —
Contact Center Outsourcing & BPO Services

Source Inc is a contact center outsourcing and BPO provider — delivering inbound call handling, outbound campaigns, back office operations, and customer service programs for businesses that need to scale support capacity without building internal teams. Source Inc operates as an extension of your customer service organization, handling interactions under your brand and following your defined workflows and standards.

Contact center outsourcing specifically refers to transferring inbound or outbound customer interaction handling — calls, chats, emails — to an external provider. BPO (Business Process Outsourcing) is a broader category that includes back office functions such as data entry, claims processing, billing support, and administrative tasks. Source Inc provides both, enabling businesses to outsource their full customer service and operational support stack rather than only front-line interactions.

Yes. Source Inc supports inbound programs — customer service, technical support, order management, reservations — and outbound programs — sales calling, appointment setting, follow-up campaigns, and customer retention. Multi-channel support across voice, email, and chat is available, allowing Source Inc to operate as a true multi-channel customer engagement partner.

Source Inc is built to provide scalable staffing — enabling businesses to ramp agent headcount up or down in response to seasonal demand, campaign cycles, or growth. This flexibility avoids the fixed cost of permanent in-house hiring while maintaining program quality through training, quality assurance, and performance management applied to the outsourced team.

Source Inc serves businesses across a range of industries requiring customer support and BPO services — including retail, e-commerce, healthcare, financial services, telecommunications, and professional services. The flexibility of contact center outsourcing makes it applicable wherever businesses have consistent inbound interaction volume or recurring back office processing requirements.

Quality in outsourced contact center programs depends on agent training, quality assurance processes, and the vendor's operational standards. Source Inc implements quality management programs — including call monitoring, scoring, coaching, and performance reporting — to maintain service quality aligned with client standards. Businesses retain visibility into program performance through reporting and governance processes.

No. Your agreement is directly with Source Inc. Fibi provides independent advisory to help you evaluate Source Inc alongside other contact center outsourcing and BPO options for your customer service requirements — at no cost to your organization.