S-NET Communications —
Bundled UCaaS, CCaaS & SD-WAN for Mid-Market & Hospitality

S-NET Communications is a managed UCaaS, CCaaS, and SD-WAN provider serving mid-market businesses, contact centers, and hospitality organizations — differentiating on the combination of bundled solutions (UCaaS + CCaaS + SD-WAN from one provider), concierge-level service (dedicated project manager, onsite support capability, and a Client Technology Advisor for every customer regardless of size), deep hospitality specialization, and a long customer retention record averaging nine-plus years. Unlike large hyperscale UCaaS platforms that rely on self-service portals and partner-managed support, S-NET provides hands-on implementation and ongoing account management as part of the standard service model.

S-NET EmpowerUC is S-NET's cloud UCaaS business phone system — providing enterprise calling features including auto-attendant, ring groups, call recording, voicemail-to-email, mobile app, admin portal, and Microsoft Teams integration via Direct Routing or S-NET's embedded Teams dialer. EmpowerUC is designed for mid-market businesses that want an enterprise-grade cloud phone system with hands-on deployment support and a dedicated Client Technology Advisor for ongoing changes and moves without requiring internal IT management of the phone system.

S-NET SentientCX is S-NET's AI-powered customer experience platform — the CCaaS layer that sits alongside EmpowerUC for organizations needing contact center capabilities beyond the standard UCaaS feature set. SentientCX provides omnichannel contact center routing, AI features for agent assist and automation, CRM integrations, analytics, and workforce management tools. Because SentientCX is built on the same platform as EmpowerUC, escalations from the contact center to back-office staff happen within the same communications environment — avoiding the integration friction of connecting separate UCaaS and CCaaS platforms from different vendors.

S-NET's Unified Hospitality Communications Platform is purpose-built for hotels, resorts, and extended-stay properties — providing integrated guest-room phone systems, front desk communications, staff coordination, and property management system integration. With over 120 PMS integrations and built-in PMS failover capability, S-NET ensures that a PMS outage does not take down guest communications. This makes S-NET a strong fit for hospitality operators that need a single communications vendor covering guest-facing PBX, staff coordination, and front-of-house operations without piecing together separate vendors.

No. S-NET's Secure SD-WAN can be deployed independently as a managed network service — providing WAN optimization, intelligent failover, and integrated network security across business locations without requiring S-NET UCaaS or CCaaS. That said, many S-NET customers choose to bundle Secure SD-WAN with EmpowerUC and SentientCX to get the full managed infrastructure and communications stack from a single provider — simplifying vendor management and ensuring the network is optimized and secured for the voice and contact center workloads running on top of it.

No. Your agreement is directly with S-NET Communications. Fibi provides independent advisory at no cost — evaluating S-NET alongside other UCaaS, CCaaS, and SD-WAN providers for your location footprint, contact center requirements, hospitality needs, and preference for bundled versus best-of-breed solutions. Fibi's advisory is funded through the standard vendor channel, with no impact on your pricing or contract terms.