Simplicity VoIP —
Hosted UCaaS, Native CCaaS, SIP Trunking & Microsoft Teams Voice

Simplicity VoIP fits SMB and mid-market operating models whose voice posture requires a hosted UCaaS provider with native CCaaS, SIP trunking and PRI options under one platform — particularly those whose continuity posture requires per-call QoS and SIP-trace visibility, whose collaboration posture spans video conferencing, chat and SMS/MMS, and whose installation and onboarding cadence prefers month-to-month flexibility rather than only multi-year contracts.

Simplicity VoIP delivers UCaaS / hosted VoIP business phone systems, native CCaaS, SIP trunking and PRI, integrated VFax (toll-free and enterprise), Microsoft Teams as a stand-alone option, integrations with Microsoft Teams / Salesforce / Microsoft 365 and others, toll-free numbers, wireless backup, voicemail notifications, long-term call storage, video conferencing, chat and SMS/MMS, and SMSPlus bulk texting — under one platform.

Simplicity VoIP runs on the NetSapiens platform with per-call QoS scoring and SIP-trace visibility for every call inside the customer portal — fitting operating models whose call-quality posture cannot rely on after-the-fact ticketing and whose IT teams need per-call diagnostic visibility. Native CCaaS on the same platform avoids stitching a separate contact-center stack onto a generic UCaaS provider.

Microsoft Teams is offered as a stand-alone option, alongside native integration into Teams alongside Salesforce, Microsoft 365 and other business systems. SIP trunking and PRI are available where operating models require carrier-grade trunking into existing on-premise PBX, hybrid PBX or SBC architectures rather than a full UCaaS replacement — fitting estates whose voice modernization roadmap is staged.

VFax (toll-free and enterprise) is integrated into the customer portal rather than offered as a third-party fax bolt-on. SMSPlus delivers bulk SMS texting on top of standard SMS/MMS. Wireless backup, voicemail notifications and long-term call storage cover continuity, compliance and recordkeeping requirements — fitting healthcare, legal, financial-services and regulated operating models whose retention and continuity posture goes beyond default UCaaS.

No. Your service agreement is signed directly with Simplicity VoIP and Simplicity's standard customer terms apply. Fibi's role is to scope your UCaaS / VoIP / CCaaS objective against Simplicity VoIP and the most relevant alternatives — including national carrier UCaaS, Teams-dedicated voice operators, and other independent UCaaS providers — so you see how Simplicity's NetSapiens-and-CCaaS-native posture compares before signing. Fibi's advisory work is provider-funded.