Simplicity VoIP —
White-Glove UCaaS & VoIP with Onsite Installation

Simplicity VoIP is a Virginia-based UCaaS and hosted VoIP provider specializing in white-glove deployment for SMBs — onsite installation, included hardware (new equipment provided at no extra cost), dedicated project management, and 24/7 USA-based support. Unlike self-service cloud PBX platforms where customers configure and install their own systems, Simplicity VoIP sends technicians onsite for installation and provides hands-on training, making it well-suited for businesses that want a fully managed transition to cloud voice without IT overhead.

Yes. Simplicity VoIP includes new IP phone hardware as part of the hosted VoIP and UCaaS service — customers do not need to purchase phones separately in most standard deployments. A dedicated project manager coordinates the equipment, installation scheduling, number porting, and technician onsite visit, ensuring the deployment is completed without the customer managing logistics independently.

Simplicity VoIP's CCaaS tier delivers inbound and blended contact center capabilities including ACD call routing, IVR, call recording, call center reporting and analytics, and agent management tools. This is designed for SMBs and mid-market organizations that need call center functionality alongside their UCaaS deployment — providing a single-vendor solution for both business phone and contact center operations without managing separate CCaaS and UCaaS platforms.

SMSPlus is Simplicity VoIP's bulk texting service — enabling businesses to send high-volume SMS messaging campaigns to customer lists from their business number. Unlike standard SMS/MMS messaging (one-to-one communication included in the collaboration tier), SMSPlus is designed for mass outreach use cases such as appointment reminders, promotional campaigns, customer notifications, and service updates sent to large contact groups.

Yes. Simplicity VoIP offers Microsoft Teams integration as a service option — enabling organizations standardizing on Teams for collaboration to use Simplicity VoIP as the underlying phone system with direct Teams connectivity. This allows businesses to maintain their Teams-based workflow while benefiting from Simplicity VoIP's onsite installation, support, and UCaaS feature set alongside the Teams environment.

No. Your agreement is directly with Simplicity VoIP. Fibi provides independent advisory at no cost — evaluating Simplicity VoIP alongside other UCaaS, hosted VoIP, and CCaaS platforms for your specific business size, support requirements, and deployment preferences. Fibi's advisory is funded through the standard vendor channel, with no impact on your pricing or contract terms.