Native CCaaS — Contact Center Inside UCaaS
CCaaS native to the same UCaaS platform — fitting operating models whose contact-center posture cannot tolerate stitching a separate CCaaS stack onto a generic UCaaS provider, and whose call routing, queueing and reporting belong on a single platform with the rest of voice.
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Hosted UCaaS / Business Phone Systems
Hosted UCaaS / business phone system on the NetSapiens platform — fitting SMB and mid-market operating models whose voice posture has moved beyond on-premise PBX and whose IT teams need a hosted solution with native CCaaS, integrated VFax and per-call QoS visibility under one provider rather than stitched together.
SIP Trunking & PRI
SIP trunking and PRI for operating models whose voice modernization roadmap is staged — fitting estates running existing on-premise PBX, hybrid PBX or SBC architectures whose immediate need is carrier-grade trunking rather than full UCaaS replacement, with a clean upgrade path to hosted UCaaS later.
Microsoft Teams Voice — Stand-Alone Option
Microsoft Teams as a stand-alone option, alongside native integration into Teams plus Salesforce, Microsoft 365 and other business systems — fitting operating models whose voice modernization roadmap is Microsoft Teams and whose voice posture requires a carrier-grade voice operator rather than a generic Teams reseller.
SMSPlus, SMS / MMS & VFax
SMSPlus bulk texting on top of standard SMS / MMS, plus integrated VFax (toll-free and enterprise) inside the customer portal rather than as a third-party fax bolt-on — fitting operating models whose customer-engagement posture spans SMS, bulk-text campaigns and compliance-grade fax under one platform.