UJET —
Mobile-Native CCaaS, Native SDKs, AI Virtual Agents & Co-Browse
UJET is a mobile-native, cloud-native CCaaS operator delivering smartphone-first contact center, IVR and ACD routing, native iOS / Android / Web SDKs, AI virtual agents, in-call co-browse and Spiral conversational analytics — fitting operating models whose customer base interacts primarily from smartphones and whose CX posture demands a CCaaS designed mobile-first rather than a desktop-era CCaaS retro-fitted with a mobile channel. Fibi sources and negotiates UJET on your behalf, at no cost to your business.
Portfolio
Mobile-Native CCaaS + Native SDKs + AI Agents + Co-Browse + Spiral Analytics
Smartphone-first cloud-native CCaaS with IVR / ACD / routing, native iOS / Android / Web SDKs, AI virtual agents and agent-assist, in-call co-browse and Spiral conversational analytics across 100% of voice and digital traffic.
Mobile-Native Cloud CCaaS
UJET ships native iOS and Android SDKs that surface in-app voice, chat, photo, video and biometric authentication directly inside the customer's mobile app — fitting operating models whose product strategy puts the mobile app at the center of the customer relationship, and whose CX posture cannot accept a generic dial-into-IVR experience as the primary support channel.
IVR, ACD & Routing
IVR, ACD and skill-based routing across voice and digital — fitting operating models whose contact center scope demands true contact-center routing semantics, and whose CX posture cannot rely on basic call-tree dispatch as the customer-traffic distribution layer.
Native iOS / Android / Web SDKs
Native SDKs for iOS, Android and Web — fitting operating models whose product engineering wants in-app contact embedded directly into the customer experience, and whose CX posture demands native context-passing (account, session, prior-screen) into the agent rather than blind inbound calls.
AI Virtual Agents (Voice & Chat)
AI virtual agents handle voice and chat self-service, intent classification, conversation summarization and live agent assist — fitting operating models whose contact volume cannot scale linearly with headcount, and whose CX posture demands AI deflection plus AI agent assist working from the same conversational data set.
In-Call Co-Browse
In-call co-browse lets the agent see and annotate the customer's app or web screen in real time — fitting operating models whose product complexity (financial, healthcare, insurance, e-commerce checkout) drives "I can't find the button" calls, and whose CX posture wants visual problem resolution rather than verbal walk-throughs.
Spiral Conversational Analytics
Spiral analyzes 100% of conversations across voice and digital, surfacing emerging topics, sentiment shifts and contact-driver trends — fitting operating models whose CX leadership cannot rely on QA-sampled dashboards as the primary insight, and whose product and CX teams need conversation-level signal feeding back into product and self-service design.
Ideal For
Mobile-First Customer Experience Operating Models
Mobile-Centric Customer Base
Operating models whose customer base interacts primarily from smartphones and whose CX posture demands a CCaaS designed mobile-first rather than a desktop-era CCaaS retro-fitted with a mobile channel.
E-Commerce & Retail
Operating models whose product complexity drives "I can't find the button" calls in mobile checkout and whose CX posture wants visual problem resolution via in-call co-browse rather than verbal walk-throughs.
Travel, Insurance & FS
Operating models whose mobile app holds high-value transactions (booking, claims, payment) and whose CX posture demands in-app context-passing into the agent rather than blind inbound dial-into-IVR.
AI-Scale CX
Operating models whose contact volume cannot scale linearly with headcount, and whose CX posture demands AI deflection and AI agent-assist working from the same conversational data set.
Why UJET
Where UJET Stands Out as a Mobile-Native CCaaS
Structural advantages that justify UJET over desktop-era CCaaS retro-fitted with mobile.
UJET was designed mobile-first rather than bolted on after a desktop-era contact center — fitting operating models whose customer base interacts primarily from smartphones, and whose product strategy puts the mobile app at the center of the customer relationship.
iOS, Android and Web SDKs surface contact directly inside the customer experience — fitting operating models whose product engineering wants in-app context (account, session, prior-screen) passed into the agent rather than blind inbound calls.
AI virtual agents and AI agent-assist working from the same conversational data — fitting operating models whose contact volume cannot scale linearly with headcount, and whose CX posture demands AI deflection plus AI assist on the same platform.
Spiral surfaces topics, sentiment shifts and contact drivers across all voice and digital traffic — fitting operating models whose CX leadership cannot rely on QA-sampled dashboards, and whose product and CX teams need conversation-level signal feeding back into design.
Why Use Fibi
UJET Direct vs. UJET Through Fibi
Your contract is with UJET either way. The difference is the comparison, sourcing and ongoing support layer around it.
| Aspect | UJET Direct | UJET Through Fibi |
|---|---|---|
| Pricing | Standard UJET rates | Volume-negotiated — equal or better |
| Vendor comparison | UJET only | UJET vs other cloud and mobile-first CCaaS providers |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple options |
| Architecture review | UJET solution architects | Independent advisor representing your interests |
| Post-go-live support | UJET support only | Fibi escalation + UJET support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing UJET for Mobile-Native CCaaS
Get a UJET Quote Through Fibi
Fibi will scope your mobile-app footprint, in-app context-passing requirements, AI deflection appetite and analytics posture against UJET and other cloud and mobile-first CCaaS providers — so you see how UJET compares before signing, with no obligation and no sales pressure.
Compare UJET against other CCaaS providers