IVR, ACD & Routing
IVR, ACD and skill-based routing across voice and digital — fitting operating models whose contact center scope demands true contact-center routing semantics, and whose CX posture cannot rely on basic call-tree dispatch as the customer-traffic distribution layer.
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UJET ships native iOS and Android SDKs that surface in-app voice, chat, photo, video and biometric authentication directly inside the customer's mobile app — fitting operating models whose product strategy puts the mobile app at the center of the customer relationship, and whose CX posture cannot accept a generic dial-into-IVR experience as the primary support channel.
Native iOS / Android / Web SDKs
Native SDKs for iOS, Android and Web — fitting operating models whose product engineering wants in-app contact embedded directly into the customer experience, and whose CX posture demands native context-passing (account, session, prior-screen) into the agent rather than blind inbound calls.
AI Virtual Agents (Voice & Chat)
AI virtual agents handle voice and chat self-service, intent classification, conversation summarization and live agent assist — fitting operating models whose contact volume cannot scale linearly with headcount, and whose CX posture demands AI deflection plus AI agent assist working from the same conversational data set.
In-Call Co-Browse
In-call co-browse lets the agent see and annotate the customer's app or web screen in real time — fitting operating models whose product complexity (financial, healthcare, insurance, e-commerce checkout) drives "I can't find the button" calls, and whose CX posture wants visual problem resolution rather than verbal walk-throughs.