Frontline Group
Frontline Group is a premier NICE CXone (formerly inContact) partner delivering cloud contact center implementation, workforce management, and CX consulting to enterprise organizations.
Get a QuoteServices from Frontline Group
NICE CXone Implementation
Full-cycle NICE CXone cloud contact center deployment including design, integration, training, and go-live support.
Workforce Management
Forecasting, scheduling, and real-time adherence with NICE WFM to optimize agent productivity and service levels.
CX Consulting
Contact center strategy, technology selection, and process improvement consulting from Frontline's CX specialists.
AI & Automation
Conversational AI, chatbots, and IVR self-service built on NICE CXone to deflect calls and improve customer experience.
Reporting & Analytics
Custom dashboards, real-time wallboards, and historical analytics to drive contact center performance improvements.
Why Choose Frontline Group?
- Premier NICE CXone partner with deep implementation expertise
- Full-cycle deployment: design, integration, training, and support
- Workforce management optimization for agent productivity and SLAs
- AI, chatbot, and IVR self-service automation on the CXone platform
- CX consulting for technology selection and process improvement
- Custom analytics and real-time dashboards for contact center leadership
Frequently Asked Questions About Frontline Group
Ready to Get Started?
Frontline Group brings premier-level NICE CXone expertise to help you build the contact center your customers and agents deserve. Fibi matches you with Frontline and other leading CCaaS providers at no cost.