Gladly
Gladly is a customer-centric CX platform used by 263 leading consumer brands — delivering AI-powered omnichannel service with a unified customer profile rather than a ticket number, generating $510M in cumulative savings.
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Gladly Customer AI
AI-powered self-service with Sidekick and agent assistance with Hero — resolving 47% of conversations automatically while maintaining a human fallback.
Omnichannel CX Platform
Unified voice, chat, email, SMS, WhatsApp, social, and in-app support — all conversations tied to a single customer profile, not a ticket.
Marketplace CX
Specialized CX tools for marketplace operators — managing buyer and seller support in one platform with context-aware routing and AI assistance.
CX Analytics
Real-time and historical analytics on conversation outcomes, agent performance, AI resolution rates, and customer satisfaction metrics.
Why Choose Gladly?
- Customer-centric design — unified customer profile, not ticket numbers
- 47% AI self-service resolution rate with Gladly Sidekick
- $510M in cumulative cost savings across 263 customer brands
- 120% increase in average revenue per conversation reported by customers
- Omnichannel: voice, chat, email, SMS, social, in-app in one platform
- Gartner Leader recognition for CRM Customer Engagement Center
Frequently Asked Questions About Gladly
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Gladly transforms customer service from a ticket-management exercise into a revenue-generating, loyalty-building advantage — with AI that resolves nearly half of conversations automatically. Fibi evaluates Gladly alongside other CX platforms at no cost.