Outcome summary
Consolidated to a single carrier with a multi-site agreement. Unified billing across all 12 locations. Dedicated support channel with named SLA for incident escalation. Monthly telecom management overhead reduced significantly.
Solutions involved
The challenge
The group was managing separate internet contracts with three different carriers across 12 locations — each with different renewal dates, pricing tiers, and support contacts. Monthly billing reconciliation alone was taking hours. Two locations had experienced outages during peak service hours with no escalation path.
What Fibi did
Fibi mapped the full contract landscape, identified overlapping renewal windows, and ran a competitive RFP across carriers with multi-site pricing capability. We coordinated the cutover schedule around service hours and provided a single point of contact for installation across all sites.
Result
Consolidated to a single carrier with a multi-site agreement. Unified billing across all 12 locations. Dedicated support channel with named SLA for incident escalation. Monthly telecom management overhead reduced significantly.
Representative project profile. Financial outcomes vary by location, carrier, and existing contract terms.
A 30-minute discovery call — we map your current footprint, flag expiry windows, and identify options. No commitment required.