ACC Business —
Enterprise AT&T Network, Advisor-Exclusive
ACC Business is a specialized division of AT&T delivering dedicated internet, private VPN, SD-WAN, voice, and security services on the AT&T Global Network — exclusively through independent advisors. With a dedicated 24/7 operations center in Rochester, NY, a separate billing platform built for accuracy, and no direct sales force competing with your advisor, ACC Business delivers big-carrier infrastructure with a service model built around long-term relationships.
SLA Commitments
Contractual Network Performance Guarantees
ACC Business publishes specific, contractual SLA thresholds — not best-effort targets. Performance shortfalls trigger automatic bill credits.
Contractual 100% site availability objective with credit structure for any outage of one minute or more.
Network data delivery rate of greater than 99.95% — packets delivered as sent, without loss above threshold.
Round-trip latency target of less than 37ms across the AT&T backbone — supporting voice, video, and real-time applications.
Network jitter target of less than 1.0ms — critical for VoIP quality and video conferencing stability.
Bill credits: 3.3% for outages of 1+ min · Up to 100% credit for outages of 16+ hours
Portfolio
ACC Business Services
Dedicated internet, private VPN, Ethernet, SD-WAN, voice, security, cloud connectivity, managed Wi-Fi, and consulting — all running on the AT&T Global Network.
AT&T Dedicated Internet (ADI) — T1.5 to 10 Gbps
Dedicated fiber internet access with unshared bandwidth — from T1.5 up to 10 Gbps. Unlike shared broadband, ADI delivers symmetrical, committed bandwidth with guaranteed performance and no congestion from neighboring tenants. Backed by AT&T SLA commitments on latency, jitter, and data delivery. The foundation service for businesses with consistent, latency-sensitive internet requirements.
Managed Internet Service (MIS)
Fully managed and monitored internet access with proactive 24/7 support from ACC Business's Rochester, NY operations center. MIS includes device management, performance monitoring, and proactive issue resolution — ACC Business identifies and begins addressing network issues before the customer is aware of a problem. Designed for businesses that want carrier-managed connectivity without an internal NOC.
AT&T VPN (AVPN) — Private Multi-Site Networking
MPLS-based private network transport connecting multiple business locations within the US and internationally — without traffic traversing the public internet. AVPN provides consistent, predictable performance across the AT&T Global Network with traffic engineering and Quality of Service (QoS) controls for voice, video, and data prioritization. The standard backbone for multi-site enterprises requiring private WAN.
AT&T Dedicated Ethernet (ADE) & Switched Ethernet (ASE)
Fiber-based Layer 1 point-to-point Ethernet connectivity (ADE) for high-bandwidth, low-latency dedicated links between locations. AT&T Switched Ethernet (ASE) adds Network On Demand capability — fast provisioning and self-service bandwidth adjustments through the customer portal, enabling organizations to scale connectivity quickly without a full provisioning cycle.
SD-WAN NOW — Managed SD-WAN for Any Size Business
Software-defined WAN built for SMBs: application recognition across 3,000+ app signatures (including Microsoft 365, VoIP, UCaaS, video platforms), real-time traffic prioritization, DMPO and IPSec tunneling, and enterprise-grade firewall security. Transport-agnostic — works over broadband, LTE, MPLS, or dedicated internet. Enterprise and Premium subscription tiers. Monthly charge includes edge device, license, design, installation, management, portal, monitoring, and maintenance. No NRC.
SD-WAN with VeloCloud / Silver Peak & SASE
Enterprise SD-WAN implementations using VMware VeloCloud and HPE Silver Peak platforms for organizations with more complex multi-site or cloud-edge requirements. SASE (Secure Access Service Edge) options with Cisco and VMware combine SD-WAN with cloud-delivered security — ZTNA, SWG, CASB, and FWaaS — for distributed organizations requiring a unified secure network access architecture.
Network Based Firewall & Dynamic Defense Advanced
Network-based firewall and DDoS mitigation delivered at the AT&T network layer — protecting business traffic before it reaches the customer premises. Dynamic Defense Advanced is an embedded security platform providing threat detection and response capabilities integrated into the ACC Business network infrastructure. Network-layer security adds a perimeter defense that does not depend on on-premises hardware.
IP Flexible Reach, AT&T Office@Hand & Cloud Voice
Full voice portfolio: IP Flexible Reach delivers hosted VoIP on the AT&T network. AT&T Office@Hand is a cloud-based PBX and collaboration platform powered by RingCentral — voice, video, messaging, and team collaboration in a single application. AT&T Phone, AT&T Phone Advanced, and AT&T Business Voice provide fiber-based POTS replacement. Cloud Voice for Microsoft Teams delivers Direct Routing integration for Teams as a calling platform.
Business Wi-Fi, Internet Backup & Wireless Broadband
Managed Wi-Fi solutions using Aruba Central or Cisco Meraki — centrally managed, cloud-controlled wireless access for single and multi-site deployments. AT&T Internet Backup provides automatic failover connectivity to keep business operations running during primary circuit outages. AT&T Wireless Broadband delivers fixed wireless internet where wired access is not available or as a cost-effective supplemental connection.
NetBond, Colocation & Cloud Connectivity
NetBond provides secure, private cloud connectivity to AWS, Microsoft Azure, and other major cloud platforms — bypassing the public internet for hybrid cloud and cloud-first deployments. Colocation and hosting services round out the portfolio for businesses requiring physical rack space on the AT&T network. AT&T Private Dedicated Network (PDN) delivers private dedicated networking for high-security or compliance-driven environments.
Case Study
Regional Bank — Network Consolidation Across Acquisitions
A Southeastern US bank was acquiring multiple smaller banks, inheriting a patchwork of contracts from different providers — each with ongoing outages and overlapping terms.
Multiple acquired banks locked into contracts with various providers. Regular network outages affecting banking operations. Consolidated billing and visibility impossible across fragmented vendors.
Phased migration starting with a managed internet service trial to validate performance. Full network transition to ACC Business dedicated internet (ADI), AT&T VPN (AVPN), and network-based firewall — consolidated under a single provider.
Flawless network performance across all locations. Consolidated billing with full visibility. Ongoing growth through additional acquisitions managed within the existing ACC Business framework.
Ideal For
Who ACC Business Serves Best
Banking & Financial Institutions
Multi-site banks, credit unions, and financial services firms requiring private WAN (AVPN), consistent latency for real-time transactions, network-layer security, and consolidated billing across locations — including acquired branches inheriting legacy provider contracts.
Healthcare Networks
Multi-location clinic groups, hospital systems, and healthcare organizations requiring HIPAA-compliant private networking, dedicated internet for EHR systems, and reliable connectivity for remote patient monitoring and telehealth platforms — with 24/7 support that understands the stakes of downtime.
Hospitality & Multi-Property
Hotel groups, hospitality management companies, and multi-property operators needing managed Wi-Fi (Aruba or Cisco Meraki), internet connectivity, and voice services across dozens or hundreds of locations — managed through a single provider relationship with consolidated billing.
Multi-Site Retail
Retail chains and franchise operations requiring reliable POS connectivity, SD-WAN for traffic prioritization across multiple stores, internet backup for failover, and a carrier with the national footprint to serve locations in the 21-state AT&T LEC area and beyond.
Feature Spotlight
SD-WAN NOW — What's Included in the MRC
SD-WAN NOW is transport-agnostic and all-inclusive — one monthly charge, no installation fee, no hidden hardware cost.
Deep packet inspection recognizes over 3,000 business applications by name — Microsoft 365, VoIP platforms, video conferencing, ERP systems — and applies traffic policies accordingly.
Predictable performance for VoIP, UCaaS, and video even over consumer broadband — automatic path selection and remediation keeps latency-sensitive traffic performing during congestion.
Works over any access: broadband, LTE, MPLS, or dedicated internet. No requirement to replace existing access circuits or switch to AT&T last-mile connections.
Enterprise Tier: DMPO and IPSec tunnels between branch and hub sites. Premium Tier: cloud-hosted SD-WAN gateways for direct SaaS and IaaS access without backhauling to headquarters.
Near-real-time network visibility through the customer-facing portal — traffic reports, application usage, path performance, and policy management without a support call.
Edge device, license, professional services design, installation, management, portal, 24/7 monitoring, and ongoing maintenance — included in the monthly recurring charge.
Why ACC Business
Key Strengths
What ACC Business delivers that AT&T direct and other national carriers do not.
Every ACC Business service runs on the AT&T Global Network — the same infrastructure backbone used by the world's largest enterprises and government agencies. For multi-site businesses, this means a single carrier relationship can span US locations and extend internationally, eliminating the fragmented vendor management that comes from stitching together regional providers.
In the 21 states where AT&T owns the local exchange carrier infrastructure — including California, Texas, Florida, Illinois, Michigan, Georgia, and 15 others — ACC Business can offer the most competitive access pricing available on the AT&T network. Businesses with locations concentrated in these states receive the full benefit of AT&T's owned last-mile infrastructure.
ACC Business operates its own customer care and maintenance center in Rochester, NY — staffed 24/7/365. This is not a shared AT&T call center; it is a dedicated support team for ACC Business customers. For businesses with mission-critical connectivity, the difference between a dedicated support center that knows your account and a general carrier support queue is measured in mean time to resolution.
ACC Business does not have a direct sales force competing with the advisor relationship. The customer relationship is owned by the advisor — Fibi — and maintained throughout the contract lifecycle. This eliminates the common problem of a direct rep approaching your organization directly, offering different terms, or attempting to renegotiate the relationship outside the advisor channel.
SD-WAN NOW pricing is all-inclusive: edge device, license, professional services for design and installation, ongoing management, portal access, monitoring, and maintenance are all included in the monthly recurring charge. There is no separate installation fee. For businesses evaluating SD-WAN, this eliminates the capital expenditure barrier and makes total cost of ownership straightforward to compare against alternatives.
ACC Business maintains a separate, dedicated billing platform for its customer base — distinct from the AT&T consumer and direct-business billing systems. Billing accuracy is a documented focus of the ACC Business service model. For multi-site businesses with complex service configurations, billing accuracy and the ability to reconcile invoices against contracted terms is a material operational advantage.
Coverage
21-State AT&T LEC Footprint
Best access pricing in states where AT&T owns the underlying local exchange carrier infrastructure. Available throughout the US and internationally.
Services available nationally and internationally — LEC footprint states receive best access pricing.
Why Use Fibi
ACC Business Direct vs. Through Fibi
Your contract is with ACC Business either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | ACC Business Direct | ACC Business Through Fibi |
|---|---|---|
| Pricing | Standard AT&T rates | Volume-negotiated — equal or better |
| Provider comparison | ACC Business / AT&T only | ACC Business vs Comcast, Spectrum, Lumen, Zayo, and others |
| Quote turnaround | 5–10 business days | 24–48 hours across all evaluated providers |
| Scope guidance | ACC Business account team | Independent review of which services and carriers fit |
| Contract support | ACC Business account team | Independent advisor representing you |
| Post-go-live support | ACC Business 24/7 Rochester NOC | Fibi escalation + ACC Business Rochester NOC |
| Advisory fee | N/A | $0 — carrier-funded |
FAQ
Common Questions About ACC Business
Get a Free ACC Business Quote Through Fibi
Fibi will evaluate ACC Business against competing internet, SD-WAN, and networking providers for your locations — dedicated vs. managed, AT&T footprint vs. alternatives, and SD-WAN options compared side by side. No obligation, no sales pressure.
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