Crexendo —
UCaaS, CCaaS & 100% Uptime Guarantee
Crexendo delivers a fully integrated cloud communications platform — UCaaS, omnichannel CCaaS, video meetings, webinars, SMS, and team chat — backed by a 100% uptime guarantee SLA that goes beyond the typical 99.999% commitments offered by larger vendors. With 400+ software integrations including Salesforce, Microsoft Teams, HubSpot, and Shopify, and deep vertical expertise in hospitality, education, real estate, and financial services, Crexendo serves businesses that need a complete communications stack with strong post-sale support. Fibi sources and negotiates Crexendo on your behalf, at no cost to you.
Portfolio
Crexendo Communications Services
UCaaS cloud phone system, omnichannel CCaaS, video meetings, webinars, SIP trunking, 400+ integrations, and mobile clients — all on one platform with a 100% uptime SLA.
UCaaS — Cloud Phone System
Crexendo's cloud phone system delivers enterprise PBX capabilities without on-premises hardware — voice calling, voicemail, auto-attendant, IVR, ACD, call queueing, fax, and SMS on a single cloud platform. The system supports desktop phones, cordless devices, conference room hardware, and full-featured softphone clients, giving organizations the flexibility to deploy any combination of devices. Built-in redundancy and the 100% uptime SLA guarantee ensure communications remain available even when individual components experience issues.
Omnichannel Contact Center (CCaaS)
Crexendo's omnichannel contact center manages customer interactions across voice, SMS, chat, email, and digital channels — all within a unified agent interface. Core capabilities include IVR, ACD, call queueing, outbound dialers, screen pops, and speech analytics, giving contact center operators full visibility and control over queue performance across every channel. Supervisors monitor activity and generate reports from a single dashboard rather than managing separate systems for each channel type.
Video Meetings & Rooms
Native video conferencing and conference room integration built directly into the Crexendo platform — no separate video vendor required. Video meetings support internal collaboration and external customer or partner calls, with room system support for physical conference spaces. Because video is part of the same UCaaS platform rather than a bolt-on tool, scheduling, user management, and reporting are unified with the rest of the communications environment.
Webinars
Crexendo includes webinar capabilities as part of the all-in-one platform — supporting virtual events, training sessions, and large-audience presentations without requiring a separate webinar tool. Webinars integrate with the same user accounts and administration interface as the rest of the Crexendo environment, eliminating the need to manage a separate vendor relationship for event-based communications.
SIP Trunking
For organizations maintaining on-premises PBX infrastructure or requiring PSTN connectivity for specific locations or use cases, Crexendo offers SIP trunking to connect existing equipment to the cloud. SIP trunking through Crexendo provides a migration path for businesses moving toward full cloud communications at their own pace — maintaining existing hardware investments while gaining cloud-based call routing, redundancy, and management.
400+ Software Integrations
Crexendo connects with 400+ third-party business applications through pre-built integrations — including Salesforce, Zendesk, HubSpot, Microsoft Teams, Slack, Shopify, and hundreds of other CRM, helpdesk, e-commerce, and productivity platforms. For contact center environments, CRM and helpdesk integrations deliver screen pops that surface customer history the moment a call or message arrives, reducing handle time and enabling agents to engage with full context. Integration with Microsoft Teams allows organizations to extend Crexendo calling into the Teams interface.
Mobile Clients & Work From Anywhere
Crexendo's iOS and Android mobile clients deliver full UCaaS functionality to remote and mobile workers — voice calls, SMS, team chat, video meetings, and voicemail accessible from any device with a data connection. The Work From Anywhere architecture treats mobile workers as first-class participants in the communications environment rather than as an afterthought, maintaining call routing, extension dialing, and presence status regardless of whether a worker is in the office, at home, or in the field.
Ideal For
Who Crexendo Serves Best
Businesses Needing Full UCaaS + CCaaS Together
Organizations that require both a business phone system and a contact center on a single platform — eliminating the complexity and cost of managing separate UCaaS and CCaaS vendors. Crexendo's all-in-one architecture means agents, supervisors, and back-office staff share the same communications infrastructure.
Hospitality / Education / Real Estate Verticals
Crexendo has deep deployment experience in hospitality (front desk, guest communications, reservation management), education (campus systems, student services), and real estate (agent mobility, client communications) — understanding the specific workflows and requirements of these industries rather than applying a generic enterprise template.
Organizations with Complex Integration Requirements
Businesses that depend on CRM, helpdesk, or e-commerce platforms — Salesforce, HubSpot, Zendesk, Shopify — and need their communications system to natively integrate with those tools for screen pops, call logging, and workflow automation. The 400+ integration ecosystem makes Crexendo a strong fit for data-driven sales and support environments.
Teams Replacing Legacy PBX with Modern Platform
Organizations running aging on-premises PBX infrastructure looking to migrate to cloud communications without disrupting existing hardware investments immediately. Crexendo's SIP trunking provides a bridge for existing PBX equipment while the Work From Anywhere architecture and mobile clients deliver the flexibility that legacy systems cannot.
Why Crexendo
Key Strengths
What sets Crexendo apart from other UCaaS and CCaaS providers.
Crexendo's 100% uptime SLA is among the strongest commitments in the UCaaS market — going beyond the 99.999% five-nines standard that most cloud communications vendors offer. For businesses where a communications outage directly impacts revenue, customer service delivery, or contact center operations, a 100% uptime guarantee is a material differentiator. The SLA is backed by contractual remedies, not just a marketing claim.
Most organizations running UCaaS, contact center, and video on separate platforms deal with three vendor relationships, three billing cycles, three support queues, and three user management systems. Crexendo consolidates UCaaS, omnichannel CCaaS, video meetings, webinars, SMS, and team chat into a single platform with unified administration, reporting, and support. This eliminates integration complexity between communication layers and reduces the total cost of managing multiple vendor contracts.
With 400+ pre-built integrations across CRM, helpdesk, e-commerce, collaboration, and productivity tools, Crexendo connects into the software stack most businesses already rely on. Salesforce, HubSpot, Zendesk, Microsoft Teams, Shopify, and Slack are among the supported platforms. Integrations enable screen pops, automatic call logging, click-to-dial, and data sync — reducing manual work for agents and ensuring customer interaction data is captured in the systems of record.
Crexendo has deep deployment experience across hospitality, education, real estate, e-commerce, financial services, travel, and customer support verticals. Vertical expertise means the platform and professional services team understand use-case-specific requirements — front desk routing in hospitality, student services in education, compliance-sensitive communications in financial services — rather than applying a generic enterprise UCaaS template to every deployment.
Crexendo's differentiation extends beyond the sale: their service model emphasizes what happens after contract signature, with ongoing support structures designed to ensure the platform is delivering the expected operational outcomes. For businesses that have experienced poor post-implementation support from larger communications vendors, the post-sale service model is a practical reason to evaluate Crexendo alongside platform capabilities.
Why Use Fibi
Crexendo Direct vs. Through Fibi
Your contract is with Crexendo either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | Crexendo Direct | Crexendo Through Fibi |
|---|---|---|
| Pricing | Standard rack rate | Volume-negotiated — equal or better |
| Provider comparison | Crexendo only | Crexendo vs other UCaaS/CCaaS providers side by side |
| Quote turnaround | 5–10 business days | 24–48 hours across all evaluated providers |
| Scope guidance | Crexendo account team | Independent review of UCaaS vs. CCaaS vs. full stack fit |
| Contract support | Crexendo account team | Independent advisor representing you |
| Post-go-live support | Crexendo support | Fibi escalation + Crexendo support |
| Advisory fee | N/A | $0 — carrier-funded |
FAQ
Common Questions About Crexendo
Get a Free Crexendo Quote Through Fibi
Fibi will evaluate Crexendo against competing UCaaS and CCaaS providers for your environment — platform fit, vertical alignment, integration requirements, and pricing from every relevant option. Side-by-side comparison, no obligation, no sales pressure.
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