Dizzion — Managed Desktop as a Service

Dizzion has spent 12 years with singular DaaS focus — no distractions from email, voice, or ancillary products. Their Frame Remoting Protocol (FRP) delivers native in-session VoIP and video, 4K display, and 60fps multi-monitor support from any browser, and voice is delivered inside the desktop stream rather than alongside it. This architecture is unique in the industry and critical for contact center and BPO deployments where voice quality and security are paramount.

Over 50% of Dizzion's user base are contact center agents with softphones. Dizzion holds certified integrations with Five9, NICE, and Avaya. Voice is embedded inside the desktop stream, which improves security, reduces latency, and simplifies IT management compared to running voice alongside the desktop separately.

Dizzion supports true multi-cloud deployments: AWS, Microsoft Azure, Google Cloud, IBM Cloud, and Nutanix on-premises. There is no cloud lock-in — workloads can run on the platform that best fits performance, compliance, and cost requirements.

Dizzion is purpose-built for regulated industries with HIPAA and PCI DSS compliance support. Their managed DaaS goes beyond providing a compliant platform — they deliver services for the human side of compliance, including agent performance tracking, monitoring, and security enforcement.

Concurrent licensing means you pay for simultaneous active sessions rather than per named user. For contact centers and BPO organizations with shift workers, this can dramatically reduce costs — you only pay for desktops in use at any given time rather than provisioning one desktop per employee regardless of when they work.

Cosmos is Dizzion's proprietary monitoring platform that gives IT proactive visibility into end-user environment issues including latency, performance, and user experience analytics. Unlike reactive helpdesk tools, Cosmos identifies problems before users report them — reducing support tickets and improving end-user productivity.

No. Your contract is directly with Dizzion. Fibi is compensated by a commission from Dizzion's existing sales budget — it does not affect your pricing. Our advisory helps you evaluate Dizzion alongside other DaaS and cloud desktop solutions to ensure the right fit for your workforce, compliance requirements, and cloud strategy.