Everbridge

Critical Event Management (CEM) is a category of enterprise software that enables organizations to manage the full lifecycle of critical events — from risk intelligence and early warning through automated response, communication, and recovery. Everbridge CEM platform covers both internal risks (workplace safety, IT outages, fraud) and external risks (weather, terrorism, disease outbreaks, cyber attacks), providing a unified platform for all types of organizational crisis management.

Everbridge primary users are Chief Risk Officers, Chief Security Officers, IT Infrastructure Managers, Environmental Health and Safety Officers, and Business Continuity Managers. These roles need to coordinate crisis response across multiple stakeholders and communication channels during events ranging from severe weather to active threats to major IT outages. Everbridge provides the workflow automation and communication infrastructure to make that coordination fast and reliable at 99.99% SLA.

Everbridge primary verticals are Healthcare (patient safety alerts, staff emergency communication), Financial Services (business continuity, operational risk), Retail (multi-location crisis management), Government/SLED (emergency notification, public safety), Higher Education (campus safety), Corporate Enterprise (employee safety, traveler risk), and Energy/Utilities (operational safety, infrastructure protection).

Everbridge Travel Risk Management (TRM) provides proactive monitoring of business travelers globally — tracking itineraries, local threat conditions, and events that could affect traveling employees. When a risk event occurs, Everbridge can immediately communicate with affected travelers, verify their safety, provide local guidance, and coordinate evacuation if needed. For multinational enterprises with significant business travel, TRM provides duty-of-care compliance and employee safety monitoring.

Infinite Blue is Everbridge business continuity planning platform — providing cloud-based tools for business impact analysis (BIA), BC plan development, testing exercises, and live activation during a continuity event. It integrates with Everbridge CEM platform so that when a critical event triggers a BC activation, communication and coordination happen through the same platform that manages the crisis response.

Everbridge operates at 99.99% SLA reliability — meaning less than 1 hour of unplanned downtime per year. For a critical event management platform that organizations depend on during the most urgent moments, reliability is non-negotiable. Everbridge architecture is designed for high availability to ensure the platform is operational when it is most needed.

No. Your contract is directly with Everbridge. Fibi is compensated by a commission from Everbridge from their existing sales budget. Our advisory helps enterprises evaluate Everbridge CEM against other critical event management and mass notification platforms for their specific industry and use cases.