Front
Front is a collaborative customer service platform used by 9,000+ businesses to manage email, SMS, social, and voice in a shared team inbox — with AI automation delivering an average 442% ROI.
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Shared Team Inbox
Collaborate on customer emails, SMS, and social messages in a shared inbox with assignments, notes, and collision detection.
Omnichannel Support
Manage email, SMS, WhatsApp, social media, and voice from a single platform with unified customer history.
AI & Automation
AI-powered routing, suggested replies, auto-tagging, and workflow automation to reduce handle time and improve consistency.
Analytics & Reporting
Real-time and historical analytics on team performance, response times, CSAT, and SLA compliance.
CRM Integrations
Native integrations with Salesforce, HubSpot, Jira, and 100+ tools to bring customer context directly into the inbox.
Why Choose Front?
- 9,000+ businesses across logistics, travel, financial services, and more
- Average 442% ROI reported by Front customers
- Omnichannel: email, SMS, WhatsApp, social, and voice in one inbox
- AI-powered routing, reply suggestions, and workflow automation
- Native integrations with Salesforce, HubSpot, and 100+ tools
- SLA management with real-time alerts and compliance reporting
Frequently Asked Questions About Front
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Front transforms customer service from a siloed inbox into a collaborative team sport — with AI and automation that actually deliver ROI. Fibi evaluates Front alongside other customer service platforms to find the right fit at no cost.