Glia

Glia serves banks, credit unions, insurers, and other financial institutions — with specialized compliance, security (SOC 2, hardened AWS), and pre-trained content for financial services workflows.

Call Visualizer is a Glia feature that pairs phone calls with digital context — agents see exactly what the customer sees on the bank website during the call, reducing handle time by 25%+ and increasing conversions 2-3x.

Glia ChannelLess architecture allows customers to move seamlessly between chat, voice, video, and SMS without losing conversation context — unlike traditional omnichannel systems that treat each channel as a separate interaction.

Glia virtual assistants are pre-trained for 800+ banking tasks — covering account management, balance inquiries, loan questions, payments, and service requests.

Yes. Glia is built on hardened AWS infrastructure, is GSEC-certified, SOC 2 audited, uses encrypted interactions, and masks sensitive fields — meeting financial institution security requirements.

Glia customers report 25%+ reduction in handle times with Call Visualizer, 2-3x improvement in online conversions, and significant increases in digital channel adoption.

Yes. Glia Voice AI includes a Text Me feature — allowing customers to transition from a phone IVR interaction to digital messaging seamlessly for faster resolution.

Fibi evaluates your financial institution customer service requirements and sources Glia alongside other CCaaS and digital CX providers at no cost.