Intrado —
PBX E911, Compliance, Revolution Mass Notification & Wearable Panic Buttons

Intrado fits operating models with E911 compliance obligations, mass-notification and emergency-communication needs, life-safety duty-of-care responsibilities, or panic-button / IoT-notification requirements. Strongest fit is multi-site enterprises, school districts (Alyssa's Law), healthcare systems, hospitality, government, and any operator subject to Kari's Law and Ray Baum Act for direct-dial 911 from MLTS phone systems.

Intrado delivers PBX E911 Solutions, E911 Compliance services, Safety Shield, Wearable Panic Buttons, SynAps emergency-data exchange, Revolution mass-notification and incident-management, IoT Notification Solution, Emergency Gateway, and Emergency Routing Service — under one operator focused on emergency communications and life-safety compliance rather than as a feature inside a generic UCaaS platform.

UCaaS-native E911 features vary widely in compliance depth, multi-site granularity, and dispatch-data quality — and were rarely designed as the operator's core competency. Intrado operates as a dedicated emergency-communications operator across PBX E911, multi-site dispatchable-location compliance, real-time location updates, and direct integration with Public Safety Answering Points (PSAPs) — fitting buyers whose compliance posture or life-safety risk requires a dedicated emergency-comms operator rather than a UCaaS-bundled feature.

Intrado's compliance services cover Kari's Law (direct-dial 911 from MLTS without prefix), Ray Baum Act (dispatchable-location information automatically delivered to PSAPs), and Alyssa's Law (school-district panic-alarm direct connection to law enforcement) — fitting buyers whose multi-site phone systems, school-district facilities, or MLTS deployments subject them to specific federal and state compliance obligations that conventional UCaaS-bundled E911 features may not satisfy at audit-grade depth.

Revolution is Intrado's mass-notification and incident-management platform — multi-channel emergency communication (voice, SMS, email, mobile push, IPAW alerts), incident workflow orchestration, two-way recipient response, and integration with safety-shield and panic-button capabilities — fitting buyers whose duty-of-care obligations or operational continuity require mass-notification capability beyond what conventional CPaaS or messaging tools provide.

No. Your service agreement is signed directly with Intrado and Intrado's standard customer terms apply. Fibi's role is to scope your E911 / emergency-comms / mass-notification objective against Intrado and the most relevant alternatives — including UCaaS-native E911 features, conventional CPaaS notification platforms, and standalone panic-button vendors — so you see how Intrado's dedicated-emergency-comms posture compares before signing. Fibi's advisory work is provider-funded.