Intrado —
E911 Compliance & Enterprise Safety Solutions
Intrado is the industry's most trusted E911 and enterprise safety platform — routing over 60% of all 911 calls in the US and Canada, managing over 60 million VoIP records, and providing the compliance infrastructure enterprises need for Kari's Law, Ray Baum's Act, and Alyssa's Law. Fibi sources and advises on Intrado E911 solutions at no cost.
Portfolio
Intrado E911 & Safety Services
From PBX compliance and emergency call routing to panic buttons and cloud-based safety platforms — a complete enterprise E911 infrastructure.
PBX E911 Solutions
Intrado's PBX E911 solutions ensure enterprise multi-line telephone systems (MLTS) comply with Kari's Law and Ray Baum's Act — enabling direct 911 dialing without a prefix and transmitting dispatchable location data with every emergency call. Supports Cisco, Microsoft, Avaya, Genesys, ShoreTel/Mitel, and other major UC platforms.
Emergency Routing Service
Intrado's Emergency Routing Service (ERS) routes VoIP 911 calls through Intrado's US-based Emergency Call Routing Center to the correct Public Safety Answering Point (PSAP) based on caller location. Manages over 60 million VoIP records and routes over 60% of all 911 calls in the US and Canada.
Safety Shield & Panic Buttons
Intrado Safety Shield provides wearable panic buttons and IoT-enabled notification systems for enterprise campuses, schools, and healthcare facilities — enabling silent 911 alerts with precise location data. Supports Alyssa's Law compliance for K-12 schools requiring panic alert systems.
Revolution Platform
Intrado Revolution is a cloud-based emergency notification and E911 management platform that integrates with existing enterprise communication systems to provide real-time emergency alerting, location management, and compliance reporting across distributed organizations.
Ideal For
Who Needs Intrado E911?
Multi-Site Enterprise
Organizations with distributed offices, campuses, or remote workforces using enterprise VoIP or UC platforms must comply with Kari's Law and Ray Baum's Act. Intrado manages location data and 911 routing across all endpoints.
Healthcare Facilities
Hospitals, clinics, and long-term care facilities require compliant E911 across complex, multi-floor environments with constantly changing device assignments. Intrado's location management handles dynamic IP phone moves.
K-12 & Higher Education
Alyssa's Law mandates silent panic alert systems in K-12 schools across many states. Intrado Safety Shield provides wearable panic buttons and campus notification integration compliant with state requirements.
Government & Public Sector
Federal agencies and government contractors need E911 compliance across hybrid work environments. Intrado's certified infrastructure and direct PSAP relationships ensure compliant emergency routing for government VoIP deployments.
Why Intrado
Key Strengths
What sets Intrado apart as the leading E911 infrastructure provider for enterprise environments.
Intrado routes over 60% of all 911 calls in the US and Canada — more than any other provider. This scale means direct relationships with virtually every PSAP in North America and the infrastructure to route any VoIP emergency call to the right response center.
Intrado holds certifications with Cisco, Microsoft, Avaya, Genesys, ShoreTel/Mitel, and other major UC vendors — enabling seamless integration with existing enterprise communication infrastructure without requiring platform replacement.
Intrado's Emergency Call Routing Center in Longmont, CO is owned and operated by Intrado — not outsourced. This provides direct accountability and 24/7 operational control over the most critical infrastructure in any E911 solution.
Intrado provided the first text-to-911 deployments in the industry and continues to lead the evolution of next-generation 911 infrastructure — ensuring enterprises are prepared for NG911 requirements as they roll out nationally.
Why Use Fibi
Intrado Direct vs. Intrado Through Fibi
Your contract is with Intrado either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | Intrado Direct | Intrado Through Fibi |
|---|---|---|
| Advisory fee | N/A | $0 — carrier-funded |
| Platform evaluation | Intrado only | Intrado vs. competing E911 providers |
| Compliance review | Intrado sales team | Independent review for your UC environment |
| Implementation support | Intrado team | Fibi escalation + Intrado support |
Fit Guide
Is This the Right Provider for You?
Best For
- Enterprises with VoIP or UCaaS deployments needing Kari's Law and Ray Baum's Act compliance
- Multi-site organizations managing dynamic IP phone moves requiring automated location tracking for E911
- K-12 schools and healthcare facilities needing Alyssa's Law panic button and safety notification systems
- Remote-workforce organizations needing compliant E911 routing for employees working from home
May Not Be Ideal If
- Very small businesses with basic analog phone lines not subject to MLTS regulations
- Organizations already fully compliant with all E911 regulations and not undergoing UC platform changes
FAQ
Common Questions About Intrado E911
Get a Free Intrado E911 Assessment Through Fibi
Fibi will evaluate your current UC platform for Kari's Law, Ray Baum's Act, and Alyssa's Law compliance — then recommend the right Intrado E911 solution for your environment. No obligation, no sales pressure.
Compare Intrado against other E911 solutions
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