IPFone —
Hosted Voice, UCaaS & SD-WAN for Business
IPFone has operated as a CLEC and ILEC for over 24 years, delivering hosted voice, Cisco Webex-powered UCaaS, Microsoft Teams Direct Routing, and SD-WAN to businesses across the US. With on-site installation by IPFone's own employees, a 6-month satisfaction guarantee, and 24/7/365 support, IPFone brings carrier-grade reliability to cloud communications.
Portfolio
IPFone Business Services
From carrier-grade hosted PBX and Cisco Webex to Microsoft Teams Direct Routing, SD-WAN, and cloud contact center — a complete communications platform for business.
ProPBX with Cisco Webex
IPFone ProPBX delivers enterprise-grade hosted PBX powered by Cisco Webex — combining IPFone's carrier infrastructure with Webex's collaboration features including HD video, messaging, file sharing, and softphone. Ideal for businesses wanting a carrier-managed cloud PBX with the Webex user experience.
Voice for Microsoft Teams
IPFone's Direct Routing solution for Microsoft Teams enables PSTN calling directly from the Teams interface using IPFone's SIP infrastructure — eliminating the need for separate desk phones while leveraging existing Teams licenses. Fully managed by IPFone with E911 compliance and local number porting.
SD-WAN Solutions
IPFone SD-WAN provides managed wide-area networking with application-aware routing, automatic failover, and QoS policies optimized for voice and video traffic. Purpose-built to support IPFone hosted voice deployments with guaranteed call quality across multiple sites.
Call Center Solutions
IPFone's cloud-based call center platform provides ACD, IVR, call recording, real-time analytics, and CRM integrations for small to mid-size contact centers — delivered on IPFone's carrier infrastructure with local installation and support.
Ideal For
SMB, Mid-Market & Teams Users
Multi-Site SMB & Mid-Market
Businesses with 10–500 users across multiple locations benefit from IPFone's unified dial plan, centralized management, and dedicated Project Manager for coordinated multi-site rollouts.
Microsoft Teams Users
Organizations already using Microsoft Teams who want to add PSTN calling without Microsoft's Calling Plans can use IPFone's Direct Routing for full Teams-native phone functionality.
Businesses Replacing On-Premise PBX
Companies with aging Cisco, Avaya, or Mitel PBX systems can migrate to IPFone's cloud-hosted ProPBX with Webex — preserving familiar workflows while eliminating on-premise hardware.
HIPAA-Sensitive Industries
IPFone provides HIPAA-compliant call recording and voice services for healthcare providers, dental practices, and medical offices requiring compliant communications infrastructure.
Why IPFone
Key Strengths
What sets IPFone apart from software-only VoIP providers — and where carrier-grade infrastructure and on-site service make the difference.
IPFone operates as a licensed CLEC and ILEC — not a reseller layered on top of another carrier. This means direct control over call routing, number management, and E911 compliance at the carrier level.
IPFone's own employees — not subcontractors — perform on-site installation and training within IPFone's service territory at no additional cost. A dedicated Project Manager is assigned to every deployment.
New customers receive a 6-month satisfaction guarantee — a commitment that reflects IPFone's confidence in implementation quality and customer success, backed by a 99.5% customer retention rate.
IPFone's partnership with Cisco enables ProPBX to deliver the full Webex collaboration experience on IPFone's carrier infrastructure. Direct Routing for Microsoft Teams enables PSTN calling natively within the Teams interface.
Why Use Fibi
IPFone Direct vs. IPFone Through Fibi
Your contract is with IPFone either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | IPFone Direct | IPFone Through Fibi |
|---|---|---|
| Advisory fee | N/A | $0 — carrier-funded |
| Platform evaluation | IPFone only | IPFone vs. competing UCaaS providers |
| Quote turnaround | IPFone sales team | Independent comparison across carriers |
| Implementation support | IPFone team | Fibi escalation + IPFone support |
Fit Guide
Is This the Right Provider for You?
Best For
- Multi-site SMB and mid-market businesses needing a single hosted PBX across all locations
- Organizations migrating from on-premise Cisco, Avaya, or Mitel PBX to cloud-hosted voice
- Microsoft Teams users wanting to add PSTN calling via Direct Routing without Microsoft Calling Plans
- Businesses that want on-site installation and training by the carrier's own employees
May Not Be Ideal If
- Very large enterprises (500+ users) requiring hyperscale UCaaS with global SLA commitments
- Businesses outside IPFone's primary service territory who cannot receive on-site installation support
FAQ
Common Questions About IPFone
Get a Free IPFone Quote Through Fibi
Fibi will evaluate IPFone alongside other hosted voice and UCaaS providers for your environment — comparing carrier infrastructure, Teams integration options, and on-site service commitments. Side-by-side comparison, no obligation, no sales pressure.
Compare IPFone against other UCaaS providers
Fibi is an independent technology advisor comparing 300+ providers. We recommend what fits your business — not what pays us more.