IPFone —
UCaaS, Microsoft Teams & Contact Center, White-Glove

IPFone is built for small and mid-market businesses that want hosted voice and unified communications delivered with high-touch, white-glove service rather than self-service. The strongest fits are organizations needing a single vendor for hosted PBX, Microsoft Teams calling or Webex collaboration, contact center, and SD-WAN — particularly in healthcare, hospitality, retail, automotive, professional services, and law firms (referenced case studies include Bosak Motors, Club Med, Duffy's, Pacin Levine Law, Bauducco, and Artefacto). With 24+ years as a CLEC and ILEC, IPFone owns and operates its voice infrastructure rather than reselling another carrier's platform.

IPFone supports both major collaboration platforms with first-class voice integration. For Microsoft Teams customers, Direct Routing brings IPFone's voice network directly into Teams — make and receive PSTN calls on desktop, laptop, and mobile, with IPFone services like IVR, Contact Center, and Call Reporting integrated into the Teams experience. Yealink MP54/MP58 and Poly C60/CCX 400/CCX 600 desktop phones are supported. For Webex customers, IPFone with Webex delivers UCaaS — voice, video, messaging, and file sharing in a single platform. Either path keeps you on a single voice provider with one bill, one support team, and integrated business-grade features.

EasyPBX is IPFone's complete hosted phone system that includes the Yealink T54W desktop phone (color screen, corded-cordless, content sharing, HD audio, Bluetooth, Wi-Fi, USB), unlimited US calling, unlimited international calling to 30+ countries (across the Americas, Europe, Asia, and Africa), voicemail-to-email, web portal administration, auto-attendants, group hunting, and a-la-carte mobile and desktop app options at published entry-level app pricing. Compared to bring-your-own-device hosted PBX models, EasyPBX is a packaged turnkey approach for small offices that don't want to source phones separately or manage a third-party device vendor.

IPFone offers two contact-center paths depending on the customer's collaboration platform. Webex Contact Center powered by Cisco is an AI-powered cloud SaaS solution with omnichannel customer engagement, monitoring tools, and security and scalability built in — suitable for organizations standardized on Webex. MS Teams Contact Center powered by Landis Technologies turns Microsoft Teams itself into a contact-center platform — suitable for Teams-standardized organizations that want contact-center capabilities inside the same workspace agents already use. Both options integrate with IPFone Call Recording, Analytics, and the underlying voice network.

IPFone publishes a 99.5% customer-retention rate validated by 24+ years of operation. New customers are assigned an IPFone Project Manager regardless of installation size or complexity. Within IPFone's covered territories, on-site installation and training is provided by IPFone employees at no additional cost; outside the territories, on-site service is available at minimal cost. New customers also receive a 6-month satisfaction guarantee. Compared to large national providers operating self-service portals at scale, IPFone's model is closer to a managed-services relationship — the trade-off is white-glove handling and accountability versus the broadest geographic reach.

No. Your contract is signed directly with IPFone — Fibi is not a party to the agreement. Pricing follows IPFone's published rates, and in many cases Fibi can negotiate equal or better terms by sourcing competitive quotes from RingCentral, 8x8, Nextiva, Webex, Microsoft Teams Phone, Dialpad, Vonage, and other UCaaS providers in parallel. Fibi's advisory work is funded by IPFone at no additional cost to your business, so engaging Fibi adds the comparison, multi-vendor sourcing, and ongoing escalation layer without affecting your invoice or contract terms.