Linc —
AI-Powered Retail CX Automation
Linc is an AI-powered CX automation platform purpose-built for B2B retail brands. By automating post-purchase journeys — order tracking, returns, exchanges, and reorders — Linc helps retail brands reduce inbound support volume while delivering proactive, personalized experiences at scale. Trusted by Carter's, Farmacy Beauty, and Lamps Plus. Fibi sources and compares Linc on your behalf at no cost.
Portfolio
Linc Services
AI automation for every stage of the post-purchase retail experience — from order tracking to returns, reorders, and customer engagement.
Retail CX Automation
AI-powered automation for post-purchase customer journeys — proactively resolving WISMO, returns, and exchanges at scale.
Order Management & Tracking
Automated order status updates, returns processing, and exchange management to reduce inbound support volume.
Customer Engagement AI
Conversational AI for personalized outreach, reorder reminders, and retention campaigns across retail brands.
B2B Retail Integration
Seamless integration with Shopify, Salesforce Commerce Cloud, and retail tech stacks for unified CX automation.
Ideal For
Who Benefits From Linc
Mid-Market Retailers
Retail brands with 50,000+ orders/month looking to automate post-purchase CX without scaling headcount.
High-Return Volume Brands
Apparel, footwear, and home goods brands with complex returns and exchanges policies benefit most from Linc automation.
DTC & Omnichannel Brands
Direct-to-consumer brands needing automated, consistent post-purchase communication across email, SMS, and chat.
Enterprise Retail Groups
Multi-brand retail groups and enterprise retailers using Shopify or Salesforce Commerce Cloud looking to unify CX automation.
Why Linc
Key Strengths
What makes Linc the leading choice for AI-powered retail CX automation.
Linc is purpose-built for B2B retail — not a generic chatbot adapted for retail. Every workflow, integration, and AI model is optimized for the post-purchase customer journey unique to retail brands.
Linc's proactive order communication model intercepts WISMO inquiries before customers initiate contact — reducing inbound support volume and improving customer satisfaction scores simultaneously.
Returns, exchanges, reorders, and order tracking are fully automated out of the box — with no-code configuration for brand-specific policies and workflows.
Trusted by established retail brands including Carter's, Farmacy Beauty, and Lamps Plus — demonstrating Linc's ability to handle enterprise-scale retail CX complexity.
Why Use Fibi
Linc Direct vs. Linc Through Fibi
Your contract is with Linc either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | Linc Direct | Linc Through Fibi |
|---|---|---|
| Pricing | Standard list pricing | Volume-negotiated — equal or better |
| Vendor comparison | Linc only | Linc vs other CX automation platforms |
| Quote turnaround | 5–10 business days | 24–48 hours across all vendors |
| Contract support | Linc account team | Independent advisor representing you |
| Post-go-live support | Linc support only | Fibi escalation + Linc support |
| Advisory fee | N/A | $0 — carrier-funded |
Fit Guide
Is This the Right Provider for You?
Best For
- B2B retail brands with high post-purchase support volume looking to automate WISMO, returns, and exchanges at scale
- DTC and omnichannel retailers on Shopify or Salesforce Commerce Cloud seeking deep native integration for CX automation
- Mid-market to enterprise retail brands in apparel, beauty, and home goods where return rates drive significant inbound support cost
- Retail organizations wanting to absorb order volume growth through automation rather than by proportionally adding agent headcount
May Not Be Ideal If
- Non-retail businesses or service organizations without post-purchase customer journey complexity
- Very small retailers (under 500 orders/month) where the automation volume does not justify a dedicated CX automation platform
FAQ
Common Questions About Linc Retail CX
Get a Free Linc Quote Through Fibi
Fibi will evaluate Linc against other retail CX automation platforms for your brand — comparing automation depth, integration fit, and ROI. Side-by-side comparison, no obligation, no sales pressure.
Compare Linc against other solutions
Fibi is an independent technology advisor comparing 300+ providers. We recommend what fits your business — not what pays us more.