Managed Solution —
Tier 1 Microsoft Gold CSP & Managed IT
Managed Solution is a Tier 1 Microsoft Gold Cloud Service Provider delivering managed IT, Azure, Microsoft 365, AWS, and compliance-focused cloud services with 24/7 US-based help desk. Their deep Microsoft ecosystem expertise — spanning Azure, Exchange, Teams, SharePoint, OneDrive, and Power Platform — makes them a natural choice for organizations standardized on Microsoft 365 that want a single managed provider to handle their entire cloud environment. GDPR, CCPA, and HIPAA compliance advisory is included in their professional services practice.
Portfolio
Managed Solution Services
Managed IT, Microsoft cloud, AWS, backup/DR, and professional services — delivered by a Tier 1 Gold Microsoft CSP with 24/7 US-based support.
Managed IT & Help Desk
24/7 US-based help desk and managed IT services designed to support your team around the clock. Managed Solution provides end-to-end managed IT — helpdesk, endpoint management, server administration, patch management, and monitoring — as a fully managed engagement. The US-based support team provides consistent, responsive service without the offshore handoffs that many managed IT providers use.
Microsoft Cloud Services
Full Microsoft ecosystem management as a Tier 1 Gold CSP — Azure infrastructure, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Power Platform (Power Automate, Power Apps, Power BI), and Microsoft Intune. Managed Solution handles licensing optimization, tenant administration, security configuration, and migration from on-premises Microsoft environments. Their direct Microsoft relationship enables faster support escalation and access to Microsoft programs unavailable to standard resellers.
AWS Cloud Services
Amazon Web Services management, migration, and optimization for workloads requiring AWS infrastructure. Managed Solution's AWS services cover cloud architecture design, workload migration from on-premises or other cloud environments, ongoing managed operations, and cost optimization. Organizations with multi-cloud environments benefit from Managed Solution's ability to manage both Microsoft Azure and AWS under a single provider relationship.
Backup & Disaster Recovery
Business continuity, backup solutions, and DR planning to protect your data and minimize downtime. Managed Solution designs backup and DR strategies aligned to each organization's RTO and RPO requirements — covering Microsoft 365 data (Exchange, SharePoint, Teams), Azure workloads, and on-premises infrastructure. Regular testing validates that recovery capabilities perform as designed.
Professional Services
Identity management, modern workplace deployments, cloud security assessments, and GDPR/CCPA compliance projects. Managed Solution's professional services practice handles complex Microsoft migrations (Active Directory, Exchange, SharePoint), Azure architecture design, Microsoft security baseline implementation, and compliance readiness assessments for GDPR, CCPA, and HIPAA — delivered by certified Microsoft specialists.
Ideal For
Who Benefits Most from Managed Solution
Microsoft 365 Organizations
Organizations fully standardized on Microsoft 365 — Exchange, Teams, SharePoint, and Azure — that want a single managed provider who understands the full ecosystem rather than coordinating between multiple Microsoft product specialists.
Healthcare Organizations
Healthcare providers and covered entities on Microsoft 365 and Azure requiring HIPAA-compliant managed services — including BAA execution, secure Teams configurations, Microsoft Defender endpoint protection, and audit-ready compliance documentation.
Compliance-Focused Businesses
Organizations subject to GDPR, CCPA, or HIPAA that need both the technical implementation and compliance advisory services — Managed Solution handles both the Microsoft platform configuration and the compliance documentation work.
Cloud Migration Projects
Businesses migrating from on-premises Microsoft environments (Exchange Server, SharePoint, file servers, Active Directory) to cloud-based Microsoft 365 and Azure — with professional services support for complex identity, data, and application migrations.
Why Managed Solution
Key Strengths
What sets Managed Solution apart from other MSPs and cloud providers — and where their Microsoft expertise is most relevant.
Managed Solution's Tier 1 CSP status and Microsoft Gold competencies provide direct Microsoft relationship access, faster support escalation, and participation in Microsoft programs not available to standard resellers. For organizations standardized on Microsoft 365 and Azure, this translates to licensing benefits, early access to new features, and support paths that bypass standard Microsoft consumer channels.
Managed Solution manages the entire Microsoft stack — Azure infrastructure, M365 productivity suite (Exchange, Teams, SharePoint, OneDrive), Power Platform (Power Automate, Power Apps, Power BI), device management via Intune, and identity via Entra ID. Organizations benefit from a single managed provider who understands how all components of the Microsoft ecosystem interact rather than specialists in one product area.
Managed Solution's help desk is staffed by US-based technicians around the clock — providing consistent, context-aware support without timezone gaps or offshore escalation. For organizations where employee productivity depends on IT responsiveness, US-based 24/7 coverage eliminates the delays common with offshore help desk models.
While Managed Solution's deepest expertise is in the Microsoft ecosystem, their AWS cloud services capability means organizations don't need a separate managed provider for workloads running on Amazon Web Services. Multi-cloud management under a single provider simplifies vendor management, billing, and support escalation.
Compliance
Regulatory Framework Support
Managed Solution's compliance services cover the frameworks most relevant to their Microsoft 365 and Azure customer base — combining technical implementation with compliance advisory.
Managed Solution provides GDPR compliance assessments and implementation services — helping organizations understand their data handling obligations under the General Data Protection Regulation, map personal data flows, implement Microsoft Purview and Compliance Center controls, and document the technical and procedural safeguards required for EU data protection compliance.
For California-based organizations and companies with California customers, Managed Solution offers CCPA compliance advisory — mapping consumer data rights obligations, implementing data subject request workflows, and configuring Microsoft 365 and Azure data governance tools to support CCPA compliance documentation.
Managed Solution supports HIPAA-compliant Microsoft 365 and Azure environments for healthcare organizations — including Business Associate Agreement (BAA) execution with Microsoft, secure Teams and SharePoint configurations, Microsoft Defender for endpoint protection, and audit logging configurations aligned to HIPAA Security Rule requirements.
As a Tier 1 Gold CSP, Managed Solution leverages Microsoft's built-in compliance frameworks — Microsoft Compliance Score, Microsoft Purview, and the Microsoft Trust Center — to help organizations maintain continuous compliance posture across their Microsoft 365 and Azure environments with automated controls and audit-ready reporting.
Why Use Fibi
Managed Solution Direct vs. Through Fibi
Your contract is with Managed Solution either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | Managed Solution Direct | Through Fibi |
|---|---|---|
| Vendor comparison | Managed Solution only | Managed Solution vs other MSPs & cloud providers |
| Quote turnaround | Standard sales cycle | 24–48 hours across all platforms |
| Contract support | Managed Solution account team | Independent advisor representing you |
| Cloud fit check | Managed Solution-only recommendation | Matched against your Microsoft and cloud environment |
| Post-go-live support | Managed Solution support only | Fibi escalation + Managed Solution support |
| Advisory fee | N/A | $0 — carrier-funded |
Fit Guide
Is This the Right Provider for You?
Best For
- Organizations fully standardized on Microsoft 365 and Azure that want a Tier 1 Gold CSP to manage their entire Microsoft cloud environment
- Businesses migrating from on-premises Microsoft environments (Exchange Server, SharePoint, Active Directory) to cloud-based Microsoft 365 and Azure
- Healthcare organizations on Microsoft 365 needing HIPAA-compliant managed services with BAA execution and Microsoft security configuration
- Companies subject to GDPR or CCPA that need both the technical Microsoft 365 implementation and compliance advisory services from a single provider
- Mid-market businesses that want 24/7 US-based help desk alongside managed Azure and M365 without offshore support hand-offs
May Not Be Ideal If
- Organizations primarily on Google Workspace or non-Microsoft platforms where Managed Solution's deep Microsoft expertise is less relevant
- Very small businesses (under 10 employees) with minimal IT complexity that can be served by simpler, lower-cost managed IT options
FAQ
Common Questions About Managed Solution
Get a Free Managed Solution Quote Through Fibi
Fibi will evaluate Managed Solution alongside other Microsoft cloud MSPs and managed IT providers for your specific environment — Microsoft 365 footprint, Azure workloads, compliance requirements, and help desk needs. Side-by-side comparison, no obligation, no sales pressure.
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