Neostella —
Workflow Automation & Nearshore Staffing

FactLink is Neostella's proprietary workflow automation platform — designed to eliminate manual, repetitive back-office processes and replace them with automated workflows that integrate across business systems. FactLink connects to existing CRMs, ERPs, ticketing systems, and line-of-business applications to create end-to-end process automation without requiring custom development for each integration. Organizations use FactLink to automate operations like order processing, billing workflows, service provisioning, customer onboarding, and data reconciliation — reducing manual errors, cutting processing time, and freeing operations staff for higher-value work.

Nearshore staffing places skilled professionals in countries geographically close to the US — typically Latin America — rather than traditional offshore destinations like India or the Philippines. Neostella's nearshore model uses Latin American talent for several practical reasons: overlapping US business hours (eliminating the shift-scheduling complexity of offshore), cultural and language alignment with US business practices, competitive cost structures compared to US domestic staffing, and strong university-educated talent pools in technology and business process roles. For MSPs and service businesses, nearshore staffing provides scalable IT and operations talent without the timezone friction that limits offshore models.

Neostella places IT and business process professionals across a range of roles — including helpdesk and NOC technicians, software developers, data analysts, business process specialists, customer support agents, and operations coordinators. Roles are typically integrated as extensions of the client's existing team rather than isolated offshore functions — working in the same tools, following the same processes, and operating in the same time zones as US-based counterparts.

NeoDeluxe is Neostella's branded client portal platform for MSPs and service businesses — enabling providers to deliver a premium, white-labeled customer experience under their own brand. The portal gives end clients a professional interface for service requests, account management, reporting, and communication — replacing the generic ticketing portals most MSPs use. NeoDeluxe is designed for MSPs that want to differentiate their service delivery and provide a client experience consistent with enterprise-grade service providers.

Neostella's Business Process Outsourcing leverages its nearshore Latin America model to deliver BPO services that combine the cost advantages of outsourcing with the operational quality of a near-US team. Neostella handles end-to-end business processes — customer support, operations management, back-office functions — as an extension of the client's organization rather than a separate vendor relationship. The nearshore model means teams operate in overlapping time zones, communicate fluently with US stakeholders, and can be managed like an internal team.

No. Your agreement is directly with Neostella. Fibi provides independent advisory at no cost — evaluating Neostella's workflow automation, nearshore staffing, and BPO services alongside other providers for your specific operational requirements. Fibi's advisory is funded by a commission Neostella pays from their standard sales budget, with no impact on your pricing.