NuWave —
Microsoft-Endorsed Teams Calling, Direct Routing & iPILOT Automation
NuWave is positioned for enterprise and mid-market operating models standardizing voice on Microsoft Teams — first US carrier endorsed by Microsoft for Teams Calling Plans, Microsoft Gold Partner, MAPS-connected, with iPILOT SaaS automation replacing carrier-ticket provisioning and US/Canada/UK/EMEA/APAC coverage under one platform. Fibi sources and negotiates NuWave on your behalf, at no cost to your business.
Portfolio
Teams Calling + Direct Routing + iPILOT + MAPS + Geo-Redundant + eFax
Microsoft Teams Calling Plans, Direct Routing, the iPILOT SaaS automation portal, MAPS connection to Microsoft's global voice network, geo-redundant carrier-grade voice infrastructure, and eFax — under one platform purpose-built for Microsoft Teams voice.
Microsoft Teams Calling Plans — Microsoft-Endorsed Carrier
NuWave was the first US carrier endorsed by Microsoft for Teams Calling Plans — fitting enterprise and mid-market operating models whose Teams voice posture requires Microsoft-endorsed calling rather than a generic SIP-trunking carrier with Teams added as an extension.
Direct Routing for Microsoft Teams
Direct Routing for Microsoft Teams — fitting operating models whose calling posture requires existing carrier contracts, regulatory or sovereignty alignment, or BYOC scenarios that Calling Plans alone cannot accommodate, delivered on NuWave's Microsoft-aligned voice infrastructure.
iPILOT — SaaS Automation & Provisioning Portal
iPILOT is NuWave's SaaS automation portal — moving Teams voice provisioning, number management, user assignment and configuration from carrier-ticket workflows to a self-service automated workflow, fitting operating models whose IT teams run Teams voice at scale and whose service-velocity posture cannot tolerate carrier-ticket lead times.
MAPS Connection to Microsoft Global Voice Network
MAPS connection to Microsoft's global voice network — fitting multinational operating models whose Teams voice posture requires direct connectivity to Microsoft's voice fabric across regions rather than carrier-by-carrier integration in each market.
Geo-Redundant Carrier-Grade Voice Infrastructure
Geo-redundant carrier-grade voice infrastructure — fitting operating models whose Teams voice availability posture requires carrier-grade resilience across geographies rather than a single-region voice underlay.
eFax — Cloud Fax Integrated with the Voice Stack
eFax delivered alongside the voice stack — fitting operating models whose voice modernization on Teams must also retire physical fax infrastructure (clinical, legal, government and field-services environments) and whose fax posture must remain compliant and auditable post-cutover.
Ideal For
Enterprise, Mid-Market & Multinational Teams Voice Deployments
Enterprise Teams Voice
Enterprise operating models standardizing voice on Microsoft Teams whose calling posture requires Microsoft-endorsed Teams Calling, geo-redundant carrier-grade voice infrastructure and a Microsoft Gold Partner across multiple regions rather than regional-carrier patchwork.
Mid-Market & Distributed Offices
Mid-market and distributed-office operating models whose IT teams cannot absorb the operational burden of carrier-ticket provisioning, Direct Routing SBC operations, or fragmented regional-carrier management — and whose Teams voice posture benefits from iPILOT SaaS automation.
Multinational Coverage
Multinational operating models whose Teams voice posture requires US, Canada, UK, EMEA and APAC under one voice partner with a consistent calling-plan, Direct Routing and provisioning experience across regions rather than stitching together regional carriers with different commercial and operational postures.
High-Velocity IT Teams
IT and Unified-Communications teams whose service-velocity posture cannot tolerate carrier-ticket lead times for routine Teams voice provisioning — number assignment, user moves, configuration changes — and whose operational posture requires a SaaS automation portal rather than ticket workflows.
Why NuWave
Where NuWave Stands Out as a Microsoft Teams Voice Carrier
Structural advantages that justify NuWave over Microsoft Calling Plans direct, generic Direct Routing carriers, and Operator Connect partners.
NuWave was the first US carrier endorsed by Microsoft for Teams Calling Plans and is a Microsoft Gold Partner — fitting operating models whose Teams voice posture requires Microsoft-endorsed status rather than a generic SIP-trunking carrier retrofitted to Teams.
iPILOT is NuWave's SaaS automation portal that moves provisioning from carrier-ticket workflows to self-service — fitting operating models whose IT teams run Teams voice at scale and whose service-velocity posture cannot tolerate carrier-ticket lead times for routine number, user and configuration changes.
MAPS connection to Microsoft's global voice network plus geo-redundant carrier-grade voice infrastructure — fitting operating models whose Teams voice availability posture and global-coverage posture require direct integration into Microsoft's voice fabric rather than regional-carrier patchwork.
US, Canada, UK, EMEA and APAC voice coverage under one NuWave platform — fitting multinational operating models whose Teams voice posture requires a single voice partner and a consistent calling-plan, Direct Routing and provisioning experience across regions rather than stitching together regional carriers with different commercial, regulatory and operational postures.
Why Use Fibi
NuWave Direct vs. NuWave Through Fibi
Your contract is with NuWave either way. The difference is the comparison, sourcing, and ongoing support layer around it.
| Aspect | NuWave Direct | NuWave Through Fibi |
|---|---|---|
| Pricing | Standard NuWave rates | Volume-negotiated — equal or better |
| Vendor comparison | NuWave only | NuWave vs Microsoft Calling Plans direct, generic Direct Routing carriers, and Operator Connect partners |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple options |
| Architecture review | NuWave solution architects | Independent advisor representing your interests |
| Post-go-live support | NuWave support only | Fibi escalation + NuWave support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing NuWave for Microsoft Teams Voice
Get a NuWave Quote Through Fibi
Fibi will scope your Microsoft Teams voice objective against NuWave and the most relevant alternatives — including Microsoft Calling Plans direct, generic Direct Routing carriers, and Operator Connect partners — so you see how NuWave's Microsoft-endorsed posture compares before signing, with no obligation and no sales pressure.
Compare NuWave against other Microsoft Teams voice carriers and UCaaS platforms