Outsource Consultants —
BPO Partner Matching & Call Center Advisory

Outsource Consultants is a BPO advisory and consulting firm — they match businesses with the right call center and outsourcing partners based on the specific requirements of each engagement. They are not a call center themselves. Instead, they maintain relationships with hundreds of vetted BPO providers across offshore, nearshore, and domestic markets, and use their expertise to identify the best-fit partner for each client's industry, volume, language requirements, and budget. Their advisory service is provided at no cost to the buyer.

Yes. Outsource Consultants' advisory and matching service is provided at no cost to businesses seeking BPO partners. They are compensated by the call center and BPO providers they recommend — similar to how a staffing agency or insurance broker operates. This means you get expert guidance and vetting without paying a consulting fee out of pocket.

Offshore BPO typically refers to outsourcing to markets like the Philippines, India, or Eastern Europe — offering the lowest labor cost but with greater time zone differences and potential language or cultural nuance considerations. Nearshore BPO places operations in Latin America or Canada — providing competitive costs, overlapping business hours with US operations, and strong English and Spanish language capabilities. Domestic BPO uses US-based agents — highest cost but maximum language quality, regulatory alignment (useful for HIPAA, PCI, or other compliance-sensitive programs), and customer experience consistency. Outsource Consultants can evaluate all three models for your program.

Outsource Consultants has placed BPO partnerships across a wide range of industries including healthcare, financial services, retail, e-commerce, technology, hospitality, and more. They have published case studies in restaurant reservation management, retail KPI improvement, and gaming/entertainment support. Their methodology focuses on matching the BPO partner to the specific program requirements rather than applying a one-size-fits-all recommendation.

Outsource Consultants begins with a discovery process to understand your program requirements — call types, volume, language, industry, compliance needs, and performance expectations. They then evaluate their network of BPO providers to identify a shortlist of best-fit partners, facilitate introductions, and support the RFP and selection process. After partner selection, they remain available to help manage the relationship and ensure performance expectations are met.

Yes. For programs requiring HIPAA compliance, PCI-DSS cardholder data handling, or other regulatory constraints, Outsource Consultants factors compliance requirements into the partner matching process — identifying BPO partners with the appropriate certifications, data handling policies, and security controls. This is particularly important for healthcare, insurance, and financial services programs where data security is non-negotiable.

Fibi advises on the full technology stack around your contact center program — including CCaaS platforms, CRM integrations, workforce management, and AI-assisted tools — while Outsource Consultants focuses on the human side: identifying and vetting the right BPO partner for your program. Together, they cover both the technology and the outsourcing partner selection for a complete contact center advisory experience.