Pilot Fiber —
NYC Fiber Internet, DIA & CloudConnect

Pilot Fiber primarily serves the New York City metro area — Manhattan, Brooklyn, Queens, the Bronx, and surrounding NYC metro markets. Its fiber network is purpose-built for dense urban environments, including office buildings, co-working spaces, and data centers throughout NYC. Availability at a specific address can be checked through the coverage tool on this page.

Pilot Fiber's DIA is dedicated and symmetrical — bandwidth is not shared with other customers, and upload speeds match download speeds. A formal SLA governs uptime and repair timelines. Business broadband (cable or DSL-based) shares capacity with other users, has asymmetrical speeds (much slower upload), and typically lacks formal SLA guarantees. For businesses where internet reliability and consistent performance matter, DIA is the appropriate product.

Pilot Fiber's DirectConnect is an Ethernet point-to-point private line service — a dedicated Layer 2 circuit between two specific locations, not internet access. It is used when organizations need secure, private connectivity between office locations, between a location and a data center, or for any use case where traffic should not traverse the public internet. DIA provides internet access; DirectConnect provides private dedicated connectivity between endpoints.

Pilot Fiber's CloudConnect provides a private, dedicated connection to AWS, Azure, and other cloud providers — bypassing the public internet entirely. This delivers lower and more consistent latency, higher throughput, and reduced exposure compared to cloud access over standard internet. CloudConnect is relevant for organizations running latency-sensitive workloads in the cloud, transferring large data volumes, or with compliance requirements that restrict public internet paths to cloud environments.

IP Transit is connectivity to the global internet routing table — primarily used by data centers, hosting providers, and high-bandwidth organizations that need dedicated, high-capacity internet access with BGP routing control. Pilot Fiber's IP Transit and Data Center DIA services serve organizations with co-located equipment in NYC data centers requiring carrier-grade internet connectivity and routing flexibility.

Pilot Fiber is known for faster provisioning timelines relative to major carriers in the NYC market — a meaningful advantage for businesses with urgent move-in or connectivity deadlines. Exact timelines depend on the building, circuit type, and whether conduit access is required. Fibi can get you a quote and provisioning estimate for your specific NYC address.

No. Your contract is signed directly with Pilot Fiber — Fibi is not a party to it. Pilot Fiber maintains the same pricing regardless of channel. Fibi typically compares Pilot Fiber against other NYC-area connectivity providers to present the best available option for your specific address and requirements. Our advisory is funded by a commission Pilot Fiber pays from their existing sales budget — it does not affect your invoice.