Quiq —
Agentic AI for Voice, Email & Digital Messaging

Quiq's AI agents are autonomous — they handle customer interactions end-to-end without requiring human handoff for routine cases, across voice, email, SMS, and webchat. Unlike traditional chatbots that follow scripted decision trees or require human escalation for most inquiries, Quiq's agentic AI understands intent, retrieves relevant information, takes actions, and resolves interactions independently. Human agents are involved for exceptions and complex cases that genuinely require judgment, rather than as a default escalation path.

Quiq supports inbound and outbound voice, email, SMS, social messaging, webchat, and digital messaging channels through its AI-native Digital Engagement Center. The platform provides a unified omnichannel architecture — so AI agents and human agents can manage interactions consistently across all channels with shared context and history, rather than operating in separate channel-specific silos.

Quiq's Agentic Voice AI handles inbound and outbound phone calls autonomously — processing natural language, resolving customer inquiries, executing transactions, and completing workflows without requiring a human agent. The voice AI is designed for high-volume call scenarios where automation can resolve the majority of interactions, reducing handle time and agent workload. It integrates with existing CRM, order management, and backend systems to access and act on customer data during calls.

Quiq focuses on consumer-facing enterprises with high-volume customer communication needs — particularly retail, travel and hospitality, financial services, healthcare, and consumer services. These industries typically have large inbound contact volumes, strong automation ROI potential from agentic AI, and customer interactions that are well-suited for autonomous AI handling such as order status, account inquiries, booking changes, and claims.

Quiq's Agentic Email AI automatically classifies, triages, and responds to inbound email inquiries — handling routine requests autonomously and routing complex cases to the appropriate human agents with full context. The system understands email intent, applies business rules, integrates with backend systems to retrieve relevant information, and generates contextually appropriate responses. This enables contact centers to manage high email volumes without proportionally scaling agent headcount.

Yes. Quiq is designed to integrate with existing contact center platforms, CRM systems, and backend data sources. It can operate as an AI layer adding agentic automation to an existing CCaaS platform, or as a primary Digital Engagement Center for organizations that want a unified omnichannel AI-native platform. Integration scope and architecture depend on the specific deployment.

No. Your service agreement is directly with Quiq — Fibi is not a party to the contract. Fibi helps evaluate Quiq alongside other agentic AI and CCaaS providers based on your channel mix, contact volume, industry requirements, and automation goals — then steps back. Our advisory is funded through a referral relationship with Quiq and does not affect the fees you pay.