Rackspace Technology —
Managed Cloud Expertise Across AWS, Azure, GCP & VMware

Fanatical Experience is Rackspace's service model — a commitment to deep technical expertise, proactive monitoring, and 24/7 support across every managed cloud engagement. Rather than offering break-fix support, Rackspace engineers embed into your cloud operations with a focus on continuous optimization, issue prevention, and hands-on management. It applies whether you are running workloads on AWS, Azure, GCP, VMware, or OpenStack.

Rackspace provides managed services across AWS, Microsoft Azure, and Google Cloud Platform. Their teams include certified engineers for each hyperscaler, enabling customers to run multi-cloud or single-cloud strategies with consistent expert management and operational support regardless of which platform hosts the workload.

When you use a hyperscaler directly, you are responsible for architecting, operating, securing, and optimizing your cloud environment. Rackspace wraps a managed services layer around your cloud — providing architecture guidance, 24/7 monitoring, patch management, incident response, FinOps, and cloud optimization. Organizations that lack large internal cloud operations teams benefit from having Rackspace handle day-to-day cloud operations while their teams focus on application development and business objectives.

Rackspace Database as a Service covers relational databases including MySQL, PostgreSQL, and Microsoft SQL Server, as well as NoSQL databases such as MongoDB and Redis. Managed services include automated backups, patching, performance tuning, failover configuration, and capacity planning — removing database administration burden from internal teams.

Rackspace Cloud Optimization services include FinOps analysis to identify and eliminate cloud waste, rightsizing of compute and storage resources, reserved instance and commitment planning, and architectural reviews to improve performance and cost efficiency. The goal is to reduce cloud spend while improving reliability — typically delivering measurable cost reduction without compromising workload performance.

Yes. Rackspace has deep VMware expertise and provides managed private cloud environments built on VMware vSphere and VMware Cloud Foundation. For organizations navigating the Broadcom acquisition of VMware and reassessing their licensing and infrastructure strategy, Rackspace offers advisory and migration services to evaluate private cloud, public cloud, or hybrid alternatives.

Rackspace Managed Security supports compliance requirements across PCI DSS, HIPAA, SOC 2, and other regulatory frameworks. Services include cloud security assessments, security baseline configuration, threat monitoring, vulnerability management, and compliance evidence collection — helping organizations maintain audit-ready posture without building a full internal cloud security team.

No. Your service agreement is directly with Rackspace — Fibi is not a party to the contract. Fibi helps evaluate Rackspace alongside other managed cloud providers based on your workloads, cloud platforms, and operational requirements, then steps back. Advisory through Fibi is funded through a referral relationship and does not affect the fees you pay.