RapidScale —
Managed DaaS, DRaaS, BaaS & Cloud for SMB and Mid-Market

RapidScale Desktop as a Service delivers fully managed cloud-hosted virtual desktops from US-based data centers. This includes provisioning, patching, monitoring, user support, and ongoing management — allowing organizations to provide secure, consistent desktop experiences to remote and hybrid workers without building or managing on-premises VDI infrastructure. RapidScale handles the underlying compute, storage, and networking, as well as day-to-day operations.

RapidScale Disaster Recovery as a Service provides managed failover and recovery for production workloads. The service includes defined RPO and RTO targets, continuous data replication, automated failover testing, and compliance-ready DR documentation. In a disaster event, RapidScale can spin up production workloads in their cloud environment, enabling organizations to meet recovery objectives without maintaining a full secondary data center.

RapidScale BaaS provides cloud-native backup with automated backup policies, configurable retention schedules, and rapid restore capabilities for servers, virtual machines, and data. The service is managed by RapidScale engineers — including backup monitoring, failure alerting, and restore testing — removing backup administration from internal IT teams while ensuring recoverable data in the event of data loss or corruption.

RapidScale's Managed Cloud service covers AWS, Microsoft Azure, and VMware-based cloud environments. Their team of 200+ certified engineers handles provisioning, monitoring, patching, security, and optimization. Organizations can consolidate multi-cloud management under RapidScale as a single managed service provider with consistent 24/7 support and a unified management portal across environments.

RapidScale AI/ML Acceleration provides infrastructure and advisory services for organizations deploying AI and machine learning workloads on managed cloud platforms. This includes guidance on infrastructure sizing, GPU resource planning, data pipeline architecture, and managed platform operations — helping organizations move from AI proof-of-concept to production deployment without requiring deep internal ML infrastructure expertise.

RapidScale operates US-based 24/7/365 support with an average customer satisfaction score of 4.8 out of 5. Their RapidResponse support model is designed to function as a technology partnership rather than a standard break-fix helpdesk — engineers engage proactively on client environments and are available around the clock for incidents, questions, and operational requests.

RapidScale serves both SMBs and mid-market organizations. Their managed cloud, DaaS, DRaaS, and BaaS services are designed to give smaller organizations access to enterprise-grade cloud infrastructure and operations without requiring in-house cloud engineering teams. The contracting model and support structure are built to scale from smaller deployments up to mid-market and enterprise needs.

No. Your service agreement is directly with RapidScale — Fibi is not a party to the contract. Fibi helps evaluate RapidScale alongside other managed cloud, DaaS, DRaaS, and BaaS providers based on your workforce requirements, recovery objectives, and operational needs, then steps back. Advisory through Fibi is funded through a referral relationship and does not affect the fees you pay.