Regal.ai —
Voice AI Agent Platform with Vertical-Specific Templates for Insurance, Lending, Medicare, Healthcare & More
Regal is positioned for operating models running outbound and inbound voice motions where AI containment can replace agent labor for routine call handling — Voice AI Agents personalized per company and customer, automation, IVR, contact-center capabilities, professional answering service, MS Teams integration, CRM integrators, BPO, analytics and gamification, agent coaching, compliance posture, and consulting / implementation — with vertical-specific templates for insurance, lending, loan servicing, Medicare, healthcare, home services, and education. Fibi sources and negotiates Regal on your behalf, at no cost to your business.
Portfolio
AI Voice Agents + IVR + CC + MS Teams + CRM + BPO Under One AI-First Platform
Voice AI Agents personalized per company and customer, voice automation, IVR, contact-center capabilities, professional answering service, BPO, MS Teams integration, CRM integrators and licensing, analytics and gamification, agent coaching, compliance posture, and consulting / implementation — under one AI-first platform.
AI Voice Agents — Personalized Per Company & Customer
Voice AI Agents personalized to the customer's company and customers — replacing routine voice agent labor with AI agents that handle support, sales, and operations calls with way less effort. Fits buyers whose call-volume economics break under fixed-headcount agent staffing and where AI containment of routine intents is the structural fix rather than incremental AI-assist.
Automation — Outbound & Inbound Voice Workflows
Voice automation across outbound prospecting, inbound qualification, lead-nurture, follow-up, appointment-setting, and operations-call workflows — fitting buyers whose voice motion has high enough volume on routine intents that automation produces unit-economics improvement rather than incremental productivity gains.
IVR & Contact Center Capabilities
IVR and contact-center capabilities natively integrated with the AI Voice Agent platform — fitting buyers needing IVR-and-CC capability under the same platform as the AI agents rather than across separate vendors with bridges between them, where the AI containment layer and the human escalation layer share one architecture.
Professional Answering Service & BPO
Professional answering service plus BPO services as a managed-overlay option — fitting buyers whose call volume mix needs both AI-agent handling and human-agent handling under the same provider, where the BPO option absorbs traffic the AI agent escalates without requiring a separate BPO contract and integration.
Analytics & Gamification
Analytics and gamification surfacing AI-agent performance, call quality, and agent productivity — fitting buyers whose contact-center operating model relies on continuous performance measurement and where gamification mechanics drive agent engagement on the human-handled portion of the call mix.
Agent Coaching & Consulting / Implementation
Agent coaching capabilities plus consulting and implementation services — fitting buyers whose AI Voice Agent deployment needs structured implementation and where ongoing agent coaching tools support the human-agent layer alongside AI containment of routine traffic.
CRM Integrators, Licensing & Microsoft Teams
CRM integrators and licensing plus Microsoft Teams integration — fitting buyers whose AI Voice Agent platform needs to plumb into existing CRM systems-of-record and where Teams is the unified-comms surface that needs to coexist with the AI Voice Agent platform rather than be replaced by it.
Compliance & Security Posture
Compliance posture and documented security and privacy controls positioned as a first-class capability — fitting buyers in regulated verticals (insurance, lending, loan servicing, Medicare, healthcare) whose compliance requirements cannot be assumed away by horizontal AI platforms whose primary use cases are unregulated commerce.
Ideal For
Vertical-Specific Voice AI Agent Operators
Insurance, Lending & Loan Servicing
Insurance carriers and brokers, lenders, and loan servicers whose voice motion has high enough call volume on routine intents to justify AI containment, and whose compliance posture requires regulated-vertical-aware AI agents rather than horizontal AI platforms.
Healthcare & Medicare
Healthcare operators and Medicare-focused programs whose member-engagement, plan-servicing, and follow-up call motions need AI containment, vertical-specific templates, and compliance posture matching healthcare regulatory requirements.
Home Services
Home-services operators whose call motion involves high-volume scheduling, dispatch, follow-up, and customer-service interactions where AI containment of routine intents produces unit-economics improvement and where vertical templates collapse time-to-value.
Education
Education operators (admissions, enrollment, student-services) whose call motion involves high-volume enrollment and student-engagement interactions where AI containment of routine intents replaces routine agent labor and where vertical templates ship with education-aware intents.
Why Regal
Where Regal Stands Out as an AI-First Vertical-Templated Voice Agent Platform
Structural advantages that justify Regal as the AI-first vertical-templated posture rather than a horizontal CCaaS with AI bolt-ons.
Regal is built AI-first with the Voice AI Agent as the primary call-handling surface and human agents as the escalation path — rather than a horizontal CCaaS that treats AI as a bolt-on layer over an agent-centric architecture. Fits buyers whose call-volume economics break under fixed-headcount agent staffing.
Vertical-specific AI Agent templates ship with vertical-aware intents, compliance posture, and call-handling profiles for insurance, lending, loan servicing, Medicare, healthcare, home services, and education. Collapses time-to-value relative to horizontal AI platforms configured from scratch.
AI Voice Agents are personalized to the customer's company and customers rather than scripted to a generic call-handling template — fitting buyers whose CSAT depends on call experience that feels personalized rather than feels like an obvious bot, where personalization is the structural difference between AI containment and AI churn.
Compliance posture and documented security and privacy controls are positioned as first-class capabilities alongside AI agent operation — fitting buyers in insurance, lending, loan servicing, Medicare, and healthcare whose compliance requirements cannot be assumed away by horizontal AI platforms whose primary use cases are unregulated commerce.
Why Use Fibi
Regal Direct vs. Regal Through Fibi
Your contract is with Regal either way. The difference is the comparison, sourcing, and ongoing support layer around it.
| Aspect | Regal Direct | Regal Through Fibi |
|---|---|---|
| Pricing | Standard Regal rates | Volume-negotiated — equal or better |
| Vendor comparison | Regal only | Regal vs horizontal CCaaS with AI bolt-ons, voice-bot specialists, and traditional outbound BPOs |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple platforms |
| Architecture review | Regal solution architects | Independent advisor representing your interests |
| Post-go-live support | Regal support only | Fibi escalation + Regal support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing Regal for AI-First Voice Agents in Insurance, Lending, Medicare, Healthcare & More
Get a Regal Quote Through Fibi
Fibi will scope your AI voice agent / call-automation / contact-center objective against Regal and the most relevant alternatives — including horizontal CCaaS with AI bolt-ons, voice-bot specialists, and traditional outbound BPOs — so you see how Regal's AI-first vertical-templated posture compares before signing, with no obligation and no sales pressure.
Compare Regal against other AI Voice Agent and CCaaS platforms