Regal.ai —
AI Voice Agents for Healthcare, Insurance & Lending

Regal.ai is a Voice AI Agent platform that builds autonomous AI agents capable of handling full outbound and inbound phone calls — understanding natural language, responding conversationally, executing tasks, and completing the call without human involvement. Unlike traditional IVR systems that force callers through touch-tone menus, or chatbots limited to text, Regal.ai agents hold real voice conversations that adapt dynamically to what the customer says.

Regal.ai focuses on four core verticals: healthcare, insurance, lending, and home services. These industries share a common pattern — large outbound calling lists, routine call scripts, compliance requirements, and significant cost pressure on call center operations. Regal.ai has built industry-specific AI agents tuned to the terminology, workflows, and compliance needs of each vertical rather than offering a generic voice AI tool.

Yes. Regal.ai is built for high-volume outbound calling — appointment reminders, care gap outreach, policy renewal calls, loan follow-up, and collections. AI agents can execute large calling campaigns concurrently without the scheduling constraints of a human call center team, while maintaining consistent script adherence, call logging, and outcome tracking.

The healthcare AI agent handles routine patient outreach calls — appointment reminders, scheduling, care gap follow-up, and post-visit check-ins. It integrates with healthcare systems to access patient data, personalizes conversations based on that data, handles common patient responses, and documents outcomes back into the system. The goal is to reduce the staff time spent on routine outbound calls while maintaining patient engagement quality.

The Regal.ai insurance AI agent handles lead engagement calls, policy renewal outreach, and claims follow-up. For insurers and agencies with large books of business, the agent can systematically work through renewal lists, engage leads at the right time, and maintain consistent touchpoints across a portfolio — without requiring a proportionally larger call center team to manage outreach volume.

Yes. Regal.ai supports both outbound calling campaigns and inbound call handling. Inbound AI agents can handle routine inquiries, collect information, route calls, and resolve predictable request types autonomously — with escalation to live agents for complex cases that require human judgment.

No. Your service agreement is directly with Regal.ai. Fibi evaluates Regal.ai alongside other voice AI and CCaaS providers based on your industry vertical, call volumes, use cases, and automation objectives — then steps back once you select a solution. Our advisory is funded by a referral relationship with Regal.ai and does not affect the fees you pay.