Sanas —
Real-Time Accent Translation, Noise Cancellation & Language Translation

Sanas fits BPO, offshore-and-nearshore contact-center, multilingual customer-services, and global enterprise contact-center operating models whose CX outcomes are constrained by accent comprehension friction, background noise on agent or customer side, and language barriers — particularly those whose AHT, CSAT, repeat-call rate, sales conversion, or compliance posture is materially affected by audio-quality and intelligibility issues that traditional voice processing does not address.

Sanas delivers real-time Accent Translation (modulating agent or customer accent in real time without changing identity or voice), real-time Noise Cancellation (suppressing background noise on either side of the call), and real-time Language Translation (cross-language voice conversation with real-time translation) — under one platform purpose-built for contact-center voice intelligibility rather than post-call transcript translation or generic noise-suppression utilities.

Generic noise-suppression handles only one side of the call (typically the agent side) and addresses background noise without touching accent or language. Post-call translation operates on transcripts after the conversation has ended. Sanas operates in real time on the live voice stream — accent, noise and language under one engine — fitting operating models whose CX problem is intelligibility during the conversation rather than transcript fidelity afterward.

No — Sanas is positioned as an augmentation layer rather than a replacement for agent capability or hiring posture. Fits operating models whose talent pool, geographic distribution, or volume requirements make it economically infeasible to staff every language and accent profile natively, and whose CX outcomes still need to clear an intelligibility bar that native staffing alone cannot meet at scale.

Sanas operates on the voice path, complementing rather than competing with CCaaS (which handles call routing, agent desktop, recording) and conversation-intelligence platforms (which handle QA, analytics, real-time agent assist on transcripts). Fits operating models whose CCaaS and QA stacks are already chosen and whose remaining CX gap is voice intelligibility itself.

No. Your service agreement is signed directly with Sanas and Sanas' standard customer terms apply. Fibi's role is to scope your accent / noise / language objective against Sanas and the most relevant alternatives — including CCaaS-bundled noise-suppression, agent-side audio plug-ins, post-call translation services, and bilingual staffing approaches — so you see how Sanas' real-time intelligibility posture compares before signing. Fibi's advisory work is provider-funded.