Sanas —
Real-Time AI Accent & Language Translation for Contact Centers
Sanas applies real-time AI processing to contact center agent audio — neutralizing accent barriers, removing background noise, and enabling live speech translation between languages. Deployed in global BPOs and offshore contact centers to reduce miscommunication-driven repeat calls, lower handle time, and improve CSAT without replacing existing CCaaS or telephony infrastructure.
Portfolio
Sanas AI Communication Capabilities
Accent neutralization, noise cancellation, and language translation — three real-time AI audio capabilities that address the root causes of miscommunication in global contact centers.
Accent Translation
Sanas applies real-time AI audio processing to agent speech — neutralizing accent characteristics that impede customer comprehension without changing the agent's voice identity. The model runs with under 100ms latency, making it transparent during live calls. Deployed in global BPOs and offshore contact centers to reduce repeat calls, handle time, and negative CSAT attributable to communication barriers.
Noise Cancellation
AI-powered background noise removal that filters ambient sounds from both agent and customer audio streams in real time — eliminating keyboard noise, office chatter, background music, HVAC, and other environmental interference. Noise cancellation runs at the software layer over existing telephony infrastructure, requiring no hardware changes in agent workstations or contact center environments.
Language Translation
Real-time speech-to-speech translation enabling agents to communicate with customers in different languages without bilingual hiring for every required language pair. Agents speak in their native language; customers hear the translated output and vice versa — within the live call stream. Expands language coverage and opens multilingual service delivery without proportional increases in headcount or training cost.
Ideal For
Who Sanas Serves Best
Global BPOs & Offshore Centers
BPOs and offshore contact centers where non-native English-speaking agents serve English-speaking customers — and where accent barriers contribute to negative CSAT, repeat calls, and escalations.
Enterprises with Multilingual Requirements
Organizations that need to serve customers in multiple languages and want to expand language coverage without hiring bilingual agents for every required language pair.
High-Volume Contact Centers with CSAT Pressure
Contact centers where communication clarity directly impacts customer satisfaction scores and where leadership is looking for technology-driven improvement in CSAT and first-contact resolution.
Operations Reducing Noise-Related Call Quality Issues
Contact centers where agent environment noise — office ambient sound, shared workspace, remote work settings — negatively impacts call quality and professionalism, especially in distributed or work-from-home agent models.
Why Sanas
Key Strengths
What makes Sanas distinctive in the contact center AI market — real-time audio processing that is transparent in live calls and additive to existing infrastructure.
Sanas processes agent audio in real time with latency low enough that customers and agents do not perceive any delay — the accent neutralization and noise filtering are transparent within the natural flow of conversation.
Sanas integrates as a software layer over existing contact center infrastructure — it does not require replacing CCaaS, telephony systems, or agent desktop tools. Deployment is additive and does not disrupt existing workflows.
By reducing communication barriers between agents and customers, Sanas addresses one of the leading drivers of negative CSAT and repeat calls in offshore contact center deployments — improving first-contact resolution without additional agent training.
Accent neutralization removes geography as a constraint in contact center agent hiring — enabling enterprises to source from the best available talent globally without sacrificing customer experience quality due to accent-related comprehension challenges.
Why Use Fibi
Sanas Direct vs. Sanas Through Fibi
Your contract is with Sanas either way. The difference is the advisory, platform comparison, and independent support layer around it.
| Aspect | Sanas Direct | Sanas Through Fibi |
|---|---|---|
| Pricing | Standard list rates | Volume-negotiated — equal or better |
| Platform comparison | Sanas portfolio only | Sanas vs other contact center AI communication solutions |
| Quote turnaround | 3–10 business days | 24–48 hours across all relevant platforms |
| Contract support | Sanas account executive | Independent advisor representing you |
| Post-go-live support | Sanas support only | Fibi escalation + Sanas support |
| Advisory fee | N/A | $0 — vendor-funded |
| Use case fit | Sanas AE assessment | Independent requirements analysis across contact center AI options |
Fit Guide
Is This the Right Provider for You?
Best For
- Global BPOs and offshore contact centers with non-native English-speaking agents where accent barriers reduce CSAT, increase call handling time, and generate customer complaints about comprehension
- Enterprises outsourcing customer service to international locations who need to maintain consistent service quality without limiting their sourcing to accent-neutral geographies
- Contact center operators seeking to reduce repeat calls and escalations caused by miscommunication between agents and customers — improving first-contact resolution without additional agent training
- Organizations deploying multilingual support who want to expand language coverage without hiring bilingual agents for every required language
May Not Be Ideal If
- Contact centers exclusively staffed with native-speaking agents in the customer's primary language — where the accent neutralization and translation capabilities do not address the existing communication gap
- Very small businesses with minimal contact center volume where an enterprise AI communication layer introduces more implementation overhead than operational benefit
FAQ
Common Questions About Sanas
Source Sanas Through Fibi
Fibi will evaluate Sanas alongside other contact center AI communication solutions for your specific agent population, language requirements, and CSAT improvement goals — at no cost to your organization.
Compare Sanas against other contact center AI platforms
Fibi is an independent technology advisor comparing 300+ providers. We recommend what fits your business — not what pays us more.