Semtech —
Managed Cellular Broadband with SLA Guarantees

Semtech provides managed cellular broadband solutions — delivered directly from the OEM using Sierra Wireless (Semtech) hardware. Unlike purchasing connectivity from a carrier and self-managing the equipment and SLA, Semtech's managed solution includes the hardware, SIM management, 24x7x365 US-based monitoring, and an optional four-point SLA covering uptime, speed, latency, and mean time to repair. The result is a single vendor responsible for both the hardware and the managed connectivity service.

Semtech offers an optional SLA covering four performance dimensions: uptime, speed, latency, and mean time to repair (MTTR). This is more comprehensive than typical carrier SLAs that only address uptime. The speed and latency commitments are particularly relevant for POS systems, kiosks, and industrial applications where connectivity performance directly affects transaction processing and operational systems — not just general internet access.

Semtech's managed cellular modems include built-in dual-SIM capability — with an optional third SIM — enabling automatic failover between carriers when one carrier's signal degrades or loses connectivity. On 5G offerings, automatic SIM failover is included as standard. On 4G offerings, it is available as an option. Cross-carrier SIM failover and data plan pooling across all sites on dual-SIM offerings are included in the managed solution, giving organizations carrier diversity without managing multiple carrier relationships.

Semtech's strongest use cases are retail (POS systems, digital signage, loss prevention), food and beverage (kiosks, digital menus, order management), industrial and manufacturing (remote equipment monitoring, factory floor connectivity), and healthcare (clinical IoT, patient monitoring equipment, facility wireless where wired infrastructure is unavailable). Semtech also provides strong primary broadband in locations where fiber and cable are not available — including rural sites, temporary locations, and construction environments.

Yes. Semtech is frequently deployed as a cellular backup solution alongside existing fiber or cable primary circuits. When the primary wired connection fails, the managed cellular modem activates automatically — maintaining connectivity for critical business systems. The SLA and managed monitoring ensure the backup circuit is operational and ready before it is needed, rather than discovering the backup is non-functional during an actual outage.

Yes. Semtech's managed cellular broadband is well suited for temporary connectivity needs including pop-up retail locations, events, construction sites, and temporary office deployments. Because there is no infrastructure build required, cellular broadband can be operational within days — with the same managed SLA and monitoring as permanent deployments.

Semtech offers a satisfaction guarantee allowing customers to cancel within the first 15 days of billing start without penalty. This is relevant for organizations evaluating cellular broadband performance at a new location before committing to a longer-term managed service agreement.

No. Your agreement is directly with Semtech. Fibi provides independent advisory comparing Semtech alongside other managed cellular broadband and connectivity providers relevant to your locations, industry, and connectivity requirements. Fibi's advisory is funded through the standard vendor channel at no cost to you.