Snowfly —
Performance Gamification, Employee Loyalty & Contact Center Engagement
Snowfly is an employee performance and loyalty platform delivering performance gamification, employee recognition and rewards, contact center performance, behavioral analytics, KPI-driven incentives, real-time coaching and a reward marketplace — fitting operating models whose customer-facing teams need a performance-and-loyalty layer that drives the daily behaviors KPIs are meant to measure. Fibi sources and negotiates Snowfly on your behalf, at no cost to your business.
Portfolio
Gamification + Recognition + Contact Center + Loyalty + Analytics + Coaching + Marketplace
Performance gamification, employee recognition and rewards, contact center performance, employee loyalty, behavioral analytics, KPI-driven incentives, real-time coaching and a reward marketplace — delivered as one performance-and-loyalty layer.
Performance Gamification
Performance gamification turns daily KPI work into visible progress, levels and rewards in real time — fitting operating models whose performance posture cannot wait for quarterly incentive cycles, and whose engagement posture demands feedback measured in minutes rather than months.
Employee Recognition & Rewards
Recognition and rewards capture the moments employees do the right thing — peer recognition, manager recognition and milestone recognition — fitting operating models whose engagement posture cannot rely on annual reviews and generic plaques, and whose retention posture depends on the daily signal that the work was seen.
Contact Center Performance
Contact center performance turns adherence, AHT, CSAT and quality scores into visible, rewarded daily progress — fitting operating models whose CX posture depends on those KPIs, and whose workforce posture cannot tolerate the recruitment-and-onboarding cost of high agent attrition.
Loyalty Program (Employee)
An employee-side loyalty program treats workforce engagement the way customer-loyalty programs treat customer engagement — points, tiers and earned status — fitting operating models whose retention posture cannot rely on compensation alone, and whose engagement posture benefits from a sustained loyalty layer rather than one-off incentives.
Behavioral Analytics
Behavioral analytics surfaces which employees are trending up, which are trending down, and which behaviors correlate with the KPIs leadership cares about — fitting operating models whose coaching posture cannot rely on once-a-month QA reviews, and whose supervisory posture demands real-time visibility into the behaviors driving the scorecard.
KPI-Driven Incentives
Incentives are wired directly to the KPIs the business has chosen to measure — adherence, quality, sales, CSAT, attendance — fitting operating models whose performance posture demands a clear line between behavior and reward, and whose finance posture needs incentive spend tied to measurable scorecard outcomes.
Real-time Coaching
Real-time coaching gives supervisors in-the-moment cues and reinforcement signals while behavior is still happening — fitting operating models whose coaching posture cannot wait for end-of-week 1:1s, and whose quality posture demands behavior change at the point of work rather than after the fact.
Reward Marketplace
A reward marketplace lets earned points be redeemed for items employees actually want — fitting operating models whose recognition posture cannot rely on items management chooses, and whose engagement posture demands rewards employees self-select to maximize the perceived value of every point earned.
Ideal For
KPI-Dense, Customer-Facing Operating Models
Contact Centers
Operating models whose CX posture depends on adherence, AHT, CSAT and quality scores, and whose workforce posture cannot tolerate the recruitment-and-onboarding cost of high agent attrition.
Customer Support Teams
Operating models whose support posture is measured by ticket throughput, first-contact resolution and CSAT, and whose engagement posture demands daily reinforcement of the behaviors driving those scores.
Sales Operations
Operating models whose revenue posture depends on activity volume and conversion behaviors, and whose performance posture cannot wait for quarterly commission cycles to reward the daily work behind the number.
WFM-Driven Workforces
Operating models whose workforce posture is governed by adherence and schedule discipline, and whose engagement posture benefits from gamifying compliance with the schedule rather than enforcing it through escalation.
Why Snowfly
Where Snowfly Stands Out as Performance Gamification
Structural advantages that justify Snowfly over generic recognition modules and quarterly-only incentive programs.
Snowfly is a focused gamification and employee-loyalty platform with more than a decade in market and well over a hundred million games played — fitting operating models whose performance posture demands a specialist platform rather than a generic recognition module bolted onto another suite.
The platform is purpose-fit to contact center work — adherence, AHT, CSAT, QA, attendance — fitting operating models whose CX posture depends on those KPIs, and whose workforce posture cannot tolerate the recruitment-and-onboarding cost of high agent attrition.
Rewards land the moment the behavior happens, not at the end of a quarter — fitting operating models whose engagement posture demands feedback measured in minutes rather than months, and whose performance posture cannot wait for quarterly incentive cycles.
Earned points are redeemed in a marketplace employees pick from — fitting operating models whose recognition posture cannot rely on generic plaques and pizza parties, and whose retention posture depends on rewards employees actually want.
Why Use Fibi
Snowfly Direct vs. Snowfly Through Fibi
Your contract is with Snowfly either way. The difference is the comparison, sourcing and ongoing support layer around it.
| Aspect | Snowfly Direct | Snowfly Through Fibi |
|---|---|---|
| Pricing | Standard Snowfly rates | Volume-negotiated — equal or better |
| Vendor comparison | Snowfly only | Snowfly vs other gamification, recognition and CCaaS-engagement providers |
| Quote turnaround | 5–10 business days | 24–72 hours across multiple options |
| Program design | Snowfly program designers | Independent advisor representing your interests |
| Post-go-live support | Snowfly support only | Fibi escalation + Snowfly support |
| Advisory fee | N/A | $0 — provider-funded |
FAQ
Choosing Snowfly for Performance Gamification & Employee Loyalty
Get a Snowfly Quote Through Fibi
Fibi will scope your contact center, support and customer-facing team profile, the KPIs already in place, current attrition and engagement posture, and reward-cadence preferences against Snowfly and other gamification, employee-recognition and CCaaS-engagement providers — so you see how Snowfly compares before signing, with no obligation and no sales pressure.
Compare Snowfly against other cloud and contact center providers