Spectrum VoIP —
Hosted VoIP & UCaaS with Onsite Installation for SMBs

Spectrum VoIP is a hosted VoIP and UCaaS provider built for SMBs that want a feature-complete business phone system with white-glove service — new phone hardware included, onsite installation by their team, a dedicated project manager, unlimited live training, and 24/7 US-based technical support. Unlike cloud PBX providers that charge separately for features, tiers, and hardware, Spectrum VoIP's Everything Plan bundles all features into a flat monthly rate with no upfront charges, making the total cost of ownership more predictable for small and mid-size businesses.

Yes. Spectrum VoIP includes brand new IP phone hardware as part of the service and provides onsite installation — their team comes to the business location to set up the system. A dedicated project manager coordinates equipment delivery, number porting, scheduling, and technician visits. This differs significantly from self-service VoIP providers where businesses configure, install, and troubleshoot their own equipment without hands-on assistance.

Spectrum VoIP's UCaaS offering includes voice, video conferencing, team messaging, and collaboration features — all bundled in the Everything Plan rather than gated behind separate tiers. Call center reporting and queue management are available for small contact center teams. The platform integrates with Microsoft Teams for organizations using Teams as their primary collaboration environment, enabling VoIP functionality within the Teams interface.

Yes. Spectrum VoIP offers Microsoft Teams integration — allowing businesses that have standardized on Teams for messaging and collaboration to connect their Spectrum VoIP phone system with the Teams environment. This enables users to make and receive calls through Teams while benefiting from Spectrum VoIP's onsite installation, included hardware, and 24/7 US-based support.

Spectrum VoIP provides call center reporting, call queue management, and basic supervisor tools designed for small contact center teams. These features are suited for SMBs that need structured inbound call routing and reporting without the cost or complexity of a full enterprise CCaaS platform. For organizations with larger contact center operations or advanced omnichannel requirements, a dedicated CCaaS platform may be a better fit.

No. Your agreement is directly with Spectrum VoIP. Fibi provides independent advisory at no cost — evaluating Spectrum VoIP alongside other hosted VoIP, UCaaS, and CCaaS platforms for your business size, deployment preferences, and support requirements. Fibi's advisory is funded through the standard vendor channel, with no impact on your pricing or contract terms.