UJET —
Smartphone-Era CCaaS Built Around Mobile-First Customer Experience

UJET fits operating models whose customer experience is mobile-and-digital-first, whose CCaaS strategy depends on smartphone-native interactions (in-app voice, photo, video, biometric authentication, screen-share), and whose previous CCaaS was a desktop-era platform retrofitted to mobile. Strongest fit is financial services, retail and e-commerce, hospitality, gig-economy, and digitally native consumer-services operating models whose customer base interacts primarily through mobile apps and web and whose CX differentiation depends on smartphone-context-aware service rather than channel-agnostic queues.

UJET delivers a modern smartphone-era CCaaS platform with voice, chat, SMS, web, in-app and email channels; agent desktop unifying every channel in one workspace; CoBrowse and screen-share inside the conversation; Spiral by UJET conversational analytics and AI-powered insights; conversational AI and virtual agents with human handoff; agent assist; CRM integrations (Salesforce, Zendesk, Kustomer, ServiceNow, MS Dynamics); and verticalized solutions for financial services, retail, and higher education — under one platform purpose-built for mobile-and-digital-first CX rather than a desktop-era CCaaS retrofitted to mobile.

Desktop-era CCaaS platforms organize work around voice queues with mobile and digital channels added later as plugins. UJET organizes work around the smartphone — in-app voice, photo capture, video, biometric authentication, screen-share, and CoBrowse are first-class capabilities, and the agent desktop unifies every channel in one workspace rather than channel-specific consoles. Fits buyers whose customer base lives in mobile apps and whose CX strategy depends on context-aware smartphone interactions rather than channel-agnostic queues.

Spiral by UJET applies conversational analytics across the full corpus of customer conversations — voice, chat, email, SMS — surfacing emerging issues, root-cause patterns, and CX blind spots that contact-center QA sampling misses. Fits buyers whose CX maturity has outgrown sample-based QA and whose root-cause analysis is constrained by the visibility limitations of channel-specific reporting.

Yes. UJET maintains the security and compliance posture (SOC 2 Type II, ISO 27001, PCI DSS, HIPAA-aligned, GDPR) required for regulated financial-services and consumer-services CX, and includes an in-app biometric authentication capability that replaces knowledge-based authentication friction with smartphone-native identity verification. Buyers in regulated industries should scope specific compliance requirements before signing.

No. Your service agreement is signed directly with UJET and UJET's standard customer terms apply. Fibi's role is to scope your modern-CCaaS / mobile-first CX objective against UJET and the most relevant alternatives — including desktop-era CCaaS platforms, customer-record-centric CCaaS, and smartphone-native specialists — so you see how UJET's smartphone-era posture compares before signing. Fibi's advisory work is provider-funded.