VocalIP —
Hosted VoIP, SIP Trunking & Teams Direct Routing

VocalIP provides hosted VoIP and cloud PBX services for SMBs and mid-market businesses — delivering cloud-based phone systems that replace on-premises PBX hardware. Hosted VoIP includes auto-attendants, call routing, voicemail to email, call recording, conferencing, and mobile softphone apps. Because the PBX is hosted in the cloud, businesses eliminate the capital expense of on-premises hardware, reduce the IT overhead of maintaining PBX equipment, and gain the flexibility to add lines and features without hardware changes. VocalIP's hosted PBX is designed for businesses with 10 to several hundred users that need enterprise calling features without enterprise complexity.

SIP trunking replaces traditional analog phone lines (POTS) or PRI circuits by delivering voice calls over an internet connection to an existing on-premises PBX system. Businesses that have already invested in an on-premises PBX (Cisco, Avaya, Mitel, etc.) but want to reduce their phone line costs or eliminate analog circuits use SIP trunking to connect their existing PBX to the public telephone network via the internet. VocalIP provides SIP trunking with support for major PBX platforms, direct inward dialing (DID) numbers, and call capacity that scales with demand. Businesses that need to replace their entire phone system (including the PBX) typically choose hosted VoIP instead.

Microsoft Teams Direct Routing connects Microsoft Teams to the public telephone network — enabling Teams users to make and receive PSTN calls directly within the Teams application using their business phone numbers. VocalIP provides Direct Routing as a service, acting as the certified Session Border Controller (SBC) and PSTN carrier that bridges Teams to real phone lines. For organizations that have standardized on Microsoft Teams for collaboration and want to use Teams as their business phone system without purchasing Microsoft Calling Plans, Direct Routing is the cost-effective path. VocalIP manages the SBC, PSTN connectivity, and porting of existing numbers into Teams.

VocalIP provides cloud contact center capabilities for SMBs and mid-market businesses — including inbound call routing, IVR, call queuing, agent desktop, call recording, and basic reporting. VocalIP's contact center is designed for businesses with 5-50 agents that need more than a basic phone system but do not require the complexity or cost of enterprise CCaaS platforms. Use cases include customer service teams, outbound sales teams, appointment scheduling centers, and help desks that handle moderate call volumes. VocalIP contact center integrates with its hosted VoIP service so non-agent employees and contact center agents share the same underlying communications platform.

VocalIP is best suited for SMBs and mid-market businesses — typically 10 to 300 users — that need cloud business communications without the complexity or cost of enterprise UCaaS platforms. VocalIP is particularly well-suited for businesses replacing aging on-premises phone systems, businesses looking to reduce POTS line costs with SIP trunking, Microsoft Teams users wanting to add PSTN calling capability, and small contact center environments needing basic routing and recording. VocalIP competes on simplicity, price, and customer support quality rather than advanced AI features — making it a strong fit for organizations that want reliable cloud communications without enterprise overhead.

No. Your agreement is directly with VocalIP — Fibi is not a party to your contract. Fibi evaluates VocalIP alongside competing hosted VoIP, SIP trunking, and UCaaS providers based on your user count, location profile, Microsoft 365 integration requirements, and budget. Fibi's advisory is funded by a referral commission from VocalIP — there is no additional cost to your organization. For businesses comparing cloud communications providers, Fibi's ability to assess platform capabilities, pricing models, and support quality across multiple vendors saves significant evaluation time.