Weave —
All-in-One Communications for Healthcare SMBs

Weave is an all-in-one business communications platform built specifically for SMBs in healthcare, dental, veterinary, optometry, and service industries. Weave combines a business phone system, two-way texting, patient/customer scheduling, payment processing, online reviews, team chat, and digital forms — all in a single app. Rather than managing separate tools for phones, texting, payments, and reviews, Weave consolidates these functions so practice owners and service business operators can run communications from one platform.

Weave is purpose-built for healthcare and patient-facing service businesses — including dental practices, medical offices, optometry, veterinary clinics, physical therapy, chiropractic, and other healthcare verticals. Weave also serves home services, legal, and other SMB industries. The platform's scheduling, reminders, and patient communication features are designed to reduce no-shows, collect payments faster, and improve the patient experience for healthcare practices specifically.

Weave's phone system is a cloud-based VoIP platform that replaces traditional business phone systems — providing business calling, call routing, voicemail, IVR, call recording, and mobile app access. Weave uniquely integrates the phone system with the customer database, so when a patient calls, the Weave app displays their appointment history, payment balance, and contact information in real time. This customer intelligence layer — pulling from the practice management system — transforms a standard phone call into a context-rich interaction that can be acted upon immediately.

Weave Payments enables businesses to collect payments via text-to-pay, in-office terminals, and online payment links — consolidating payment collection with the communications platform. Businesses can send a payment request via text at checkout, during a reminder, or after a visit, and customers pay from their phone. Weave Payments integrates with practice management software to reconcile payments automatically, reducing manual entry and the administrative overhead of accounts receivable collection.

Weave automates online review collection by sending review request messages via text after appointments or service completions — directing customers to Google or Facebook to leave a review. Review requests can be triggered automatically after a visit is marked complete in the practice management system. This automation helps SMBs consistently build their online reputation without requiring staff to manually solicit reviews, which is a common gap in practices that rely on spontaneous reviews from patients who proactively seek out the review link.

No. Your agreement is directly with Weave — Fibi is not a party to your contract. Fibi evaluates Weave alongside other SMB communications platforms and UCaaS providers based on your business type, size, and requirements. For healthcare and service businesses evaluating Weave, Fibi can assess whether Weave's integrated communications approach is the right fit compared to separate phone, texting, and payment vendors. Fibi's advisory is funded by a referral commission from Weave — there is no additional cost to your organization.