Windstream Enterprise —
Fully Managed WAN, UCaaS & Security for Multi-Location Business
Windstream Enterprise delivers SD-WAN Concierge, Hybrid WAN, UCaaS, CCaaS (Talkdesk), Managed Network Security, and SASE as a fully managed single-vendor stack — across 150,000+ fiber route miles in 48 states. The WE will Commitment backs every contract with 100% Uptime, Rate Lock, and Satisfaction Guarantees. Trusted by 7,900+ healthcare organizations, 2,500+ financial institutions, and 2,500+ government agencies. Fibi sources and negotiates Windstream Enterprise on your behalf, at no cost.
The "WE will Commitment" — Industry-Leading Contractual Guarantees
Portfolio
Windstream Enterprise Service Portfolio
SD-WAN, Hybrid WAN, UCaaS, CCaaS, Managed Security, SASE, Cloud Connect, LAN, and compliance professional services — all managed by Windstream, all under one agreement.
SD-WAN Concierge & SASE (Velocloud · Fortinet · CATO Networks)
Windstream Enterprise SD-WAN Concierge is a fully managed SD-WAN service — Windstream designs, deploys, monitors, and operates the SD-WAN platform on your behalf with your choice of Velocloud, Fortinet, or CATO Networks technology. The managed model bundles platform, CPE, connectivity, and ongoing operations into a single monthly subscription with SLA accountability. SASE and SSE capabilities converge SD-WAN with cloud-native security (ZTNA, CASB, SWG, FWaaS) for enterprises adopting a cloud-first security posture. Managed via WE Connect — Windstream's single-pane-of-glass portal for real-time network and security visibility across all sites.
Hybrid WAN & Diverse Connect
Windstream Hybrid WAN combines multiple WAN transports — fiber, cable broadband, LTE/wireless, and Fixed Wireless — into a single managed WAN architecture with SD-WAN traffic steering across paths. Diverse Connect provides fully diverse physical routing for sites requiring path redundancy with no shared infrastructure risk. For multi-location businesses where any single circuit type (fiber, cable, wireless) cannot be universally available, Hybrid WAN ensures every site has at least two or three independent access paths — eliminating single points of failure without requiring manual failover configuration.
Business Internet & Fixed Wireless (50+ Markets)
Windstream Enterprise Business Internet delivers broadband and dedicated internet access over Windstream's 150,000+ fiber route mile network across 48 states. Fixed Wireless extends business-grade connectivity to locations where fiber or cable is unavailable — using licensed radio spectrum in 50+ markets to provide primary or backup connectivity. Both are available as standalone services or integrated components of an SD-WAN or Hybrid WAN deployment, managed through the WE Connect portal under a single vendor relationship.
Switched Ethernet & Wavelength Services
Windstream Switched Ethernet delivers Ethernet Access, Ethernet Private Line, and EVPL connectivity for site-to-site and data center interconnect requirements — scalable from 10 Mbps to multi-gigabit speeds on Windstream's fiber backbone. Wavelength Services provide dedicated optical transport on specific wavelengths for highest-throughput point-to-point requirements (disaster recovery replication, data center interconnect, financial market data). Both services leverage Windstream's 150,000+ fiber route miles and are appropriate for enterprises requiring private, performance-guaranteed WAN connectivity.
Cloud Connect & LAN Services
Cloud Connect provides private, dedicated connectivity from Windstream's network directly to major public cloud platforms (AWS, Azure, Google Cloud) — bypassing the public internet for cloud-bound workloads to improve security posture and deliver predictable cloud connectivity SLAs. LAN Services extends Windstream's managed network responsibility to the customer's local area network — providing managed switching, access point management, and campus connectivity under the same single-vendor relationship as WAN and security services.
Customer Device Management (CDM)
Customer Device Management is Windstream Enterprise's managed CPE service — taking full operational responsibility for the routers, switches, and edge devices at customer locations. Windstream monitors device health, applies firmware and security patches, handles replacements on hardware failure, and manages configuration changes. CDM is particularly valuable for multi-location businesses without IT staff at each site — eliminating the need for internal teams to manage distributed hardware across dozens or hundreds of locations.
OfficeSuite UC (UCaaS — 4× Gartner Magic Quadrant)
OfficeSuite UC is Windstream Enterprise's cloud-hosted UCaaS platform — providing business calling, voicemail, auto-attendant, call routing, find-me/follow-me, mobile softphone (UC App), and unified communications features under a fully managed service. Recognized in the Gartner Magic Quadrant for Unified Communications as a Service for four consecutive years. OfficeSuite HD Meeting provides companion video conferencing. Designed for multi-location mid-market businesses that want a single vendor for connectivity + voice + security — rather than sourcing UCaaS separately from a cloud communications vendor.
OfficeSuite HD Meeting (Video Conferencing)
OfficeSuite HD Meeting is Windstream's cloud video conferencing solution — providing HD video meetings, screen sharing, and collaboration features integrated with OfficeSuite UC. Available as a companion to OfficeSuite UC under the same Windstream Enterprise commercial relationship, enabling organizations to consolidate video conferencing alongside their WAN, voice, and security services without adding a separate video platform vendor.
CCaaS Powered by Talkdesk (Gartner Magic Quadrant Leader)
Windstream Enterprise offers CCaaS powered by Talkdesk — a Gartner Magic Quadrant Leader for Contact Center as a Service — providing cloud-based omnichannel contact center capabilities including AI-powered routing, agent assist, workforce management, and analytics. Available under the Windstream Enterprise commercial relationship, allowing organizations to add enterprise CCaaS alongside WAN, UCaaS, and managed security services without engaging Talkdesk directly. Appropriate for businesses with customer-facing contact center requirements ranging from small inbound call queues to large omnichannel contact center operations.
HIPAA-Compliant eFax & Dynamic IP Voice Services
HIPAA-compliant eFax provides secure electronic fax for PHI transmission — enabling healthcare practices, hospitals, and clinics to send and receive fax communications in a HIPAA-eligible format without physical fax machines. Dynamic IP Voice Services provide SIP trunking and PSTN connectivity for IP PBX systems — standards-based, supporting single and multi-site configurations with DID, number porting, E911, and Direct Inward Dial. Long Distance and Toll-Free services round out Windstream's voice portfolio for organizations with high-volume outbound calling or inbound toll-free requirements.
Managed Network Security (MNS — Cloud or On-Prem · Fortinet)
Managed Network Security (MNS) is Windstream Enterprise's fully managed security service — available as cloud-delivered or on-premise, built on Fortinet's security platform. MNS covers next-generation firewall, intrusion detection and prevention, web content filtering, application control, and threat monitoring — all managed by Windstream's 24/7 security operations team. Available in cloud MNS (security delivered from Windstream's network) and on-premise MNS (Fortinet NGFW at the customer site) configurations. Bundled with SD-WAN deployments or available as a standalone managed security service.
DDoS Mitigation, SASE/SSE & Secure Remote Access
DDoS Mitigation Service provides volumetric and application-layer attack protection — scrubbing malicious traffic upstream before it reaches customer infrastructure. SASE (Secure Access Service Edge) and SSE (Security Service Edge) converge network and security into a cloud-native architecture — delivering ZTNA, CASB, SWG, and firewall-as-a-service from Windstream's global network edge. Secure Remote Access provides Zero Trust-based remote connectivity for distributed workforces — replacing legacy VPN with identity-aware, least-privilege access control for cloud and on-premise applications.
HIPAA & PCI Audit Professional Services
Windstream Enterprise Professional Services includes HIPAA and PCI-DSS audit support — helping regulated organizations assess and document their network security posture against compliance requirements. Windstream's compliance professional services team works directly with healthcare and financial services organizations to identify gaps, remediate findings, and produce the documentation artifacts needed for HIPAA risk assessments, PCI self-assessment questionnaires (SAQ), and external audits. Available as a standalone engagement or bundled with managed security services under the WE will Commitment's free Professional Services guarantee.
Ideal For
Regulated Industries and Multi-Location Mid-Market
Healthcare (7,900+ Orgs)
Hospital systems, physician groups, dental practices, and urgent care networks rely on Windstream for HIPAA-compliant connectivity, eFax, managed security, and single-vendor simplicity across distributed clinical locations.
Banking & Financial Services (2,500+ Institutions)
Regional banks, credit unions, and insurance agencies use Windstream SD-WAN + MNS for GLBA-compliant branch networking — replacing MPLS and PRI with redundant, managed WAN that eliminates the outages that cause transaction failures.
Government & Education (SLED)
Windstream serves 2,500+ government agencies and is E-Rate eligible for K-12 schools — providing compliant, managed connectivity for state and local government, school districts, and higher education institutions across 48 states.
Multi-Location Mid-Market
Businesses with 10–500+ locations in secondary and rural markets that AT&T or Comcast don't reach with fiber. Windstream's 150K+ fiber route miles and Fixed Wireless cover markets where alternatives are limited — under a single managed vendor.
Why Windstream Enterprise
Key Strengths
What sets Windstream Enterprise apart from other managed network providers — and where its advantages are most pronounced for multi-location, regulated, and secondary-market deployments.
Windstream Enterprise's WE will Commitment bundles six contractual guarantees: 100% Uptime (credits without claims), Rate Lock for the contract term, Future Technology (free upgrades during contract), Satisfaction (leave penalty-free in year one), up to 5 months free connectivity, and free Professional Services. These guarantees materially exceed standard carrier SLA credits and are structured to reduce procurement risk for multi-location businesses making multi-year network commitments.
Windstream Enterprise operates 150,000+ fiber route miles across 48 states — one of the largest fiber backbone footprints in the United States. This owned infrastructure enables Windstream to deliver fiber-based internet, Ethernet, and WAN services to business locations across suburban, secondary, and rural markets that national carriers like AT&T and Comcast do not reach with their own fiber. For multi-location businesses with sites in smaller markets, Windstream's footprint depth is a meaningful differentiator.
Windstream Enterprise's fully managed model covers WAN (SD-WAN, MPLS, Ethernet), voice (UCaaS, SIP, Dynamic IP), security (MNS, DDoS, SASE), LAN, and video under a single commercial relationship. For multi-location businesses — particularly healthcare practices, financial service branches, and retail chains — the single-vendor model significantly reduces procurement complexity, simplifies support escalation, and eliminates finger-pointing between network, voice, and security vendors when issues arise. WE Connect portal provides unified visibility across all these services.
Windstream Enterprise has deployed managed networks at 7,900+ healthcare organizations, 2,500+ financial institutions, 2,500+ government agencies, and thousands of K-12 schools (E-Rate ready). This vertical depth means Windstream has pre-built compliance documentation, reference architectures, and deployment playbooks for regulated industries — reducing the time and internal effort required to configure a compliant, auditable network compared to using a general-purpose carrier without vertical specialization.
Case Studies
Windstream Enterprise in Production
Representative deployments across healthcare and financial services — illustrating SD-WAN, UCaaS, and managed security outcomes at multi-location scale.
Mid-Atlantic Dental Partners
77 Locations · 14 States · 2,700 Employees
Legacy IP VPN across 77 dental locations produced repeated network outages impacting patient scheduling and clinical operations. IT team lacked visibility into circuit health across the distributed footprint.
Migrated to Windstream SD-WAN Concierge + OfficeSuite UCaaS + MNS Cloud + Secure WiFi — a fully managed single-vendor stack replacing multiple incumbent providers.
Completely eliminated network outages across all 77 locations. Unified voice and connectivity under one agreement, reduced IT management burden, and gained real-time visibility into all sites through WE Connect.
Regional Bank
30+ Branches · Multi-State
Legacy MPLS and PRI trunking across 30+ branches produced 2-3 serious network outages per year — causing transaction failures, compliance incidents, and customer-facing service disruptions.
Replaced MPLS with Windstream SD-WAN delivering triple connectivity (fiber + cable + LTE) at each branch. Replaced PRI with SIP/Dynamic IP Voice. Deployed Managed Network Security across all locations.
Eliminated the 2-3 annual serious outages. Triple-path WAN ensures branch connectivity even if two paths fail simultaneously. Compliance posture improved with unified managed security and audit documentation.
Compliance
Regulatory Framework Support
Windstream Enterprise supports healthcare, financial services, and government deployments with HIPAA, PCI-DSS, and GLBA-compliant managed network and security services.
Windstream Enterprise serves 7,900+ healthcare organizations with HIPAA-eligible network, voice (eFax), and security services — including Business Associate Agreement support and HIPAA Audit Professional Services for risk assessment and documentation.
Windstream provides PCI-DSS compliant network infrastructure and PCI Audit Professional Services for retail, financial services, and healthcare customers handling payment card data — including SAQ documentation support and network segmentation advisory.
Windstream Enterprise serves 2,500+ financial institutions with GLBA-compliant network and security configurations — supporting the safeguards rule requirements for customer financial data protection across branch and headquarters locations.
Why Use Fibi
Windstream Direct vs. Windstream Through Fibi
Your contract is with Windstream Enterprise either way. The difference is the advisory, competitive comparison, and ongoing advocacy layer.
| Aspect | Windstream Direct | Windstream Through Fibi |
|---|---|---|
| Pricing | Published rack rate | Volume-negotiated — equal or better |
| Platform comparison | Windstream only | Windstream vs AT&T, Comcast, Lumen, others |
| Quote turnaround | 3–7 business days | 24–48 hours across all relevant providers |
| Multi-carrier sites | Windstream footprint only | Best carrier per location, carrier-agnostic |
| Contract support | Windstream account team | Independent advisor representing you |
| Post-go-live | Windstream managed services + WE Connect | Fibi escalation + Windstream support |
| Advisory fee | N/A | $0 — vendor-funded |
FAQ
Common Questions About Windstream Enterprise
Get a Free Windstream Enterprise Quote Through Fibi
Fibi will evaluate Windstream Enterprise alongside AT&T, Comcast, Lumen, and other WAN and UCaaS providers for your specific locations — benchmarking connectivity, voice, and managed security options across all relevant carriers — and negotiate pricing on your behalf. No obligation, no sales pressure.
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