Zultys —
Integrated UC + Contact Center, True-Hybrid, 100% Onshore Support

Zultys fits SMB and mid-market operating models whose voice and contact-center posture requires UC and an integrated contact center under one platform from one vendor — particularly those whose deployment posture spans cloud, on-premises and true-hybrid (mixing cloud users with on-prem users on a single system) and whose compliance posture requires HIPAA, HITECH, CPNI, Ray Baum's Act, and Kari's Law alignment.

Zultys delivers Unified Communications (voice, video, IM, presence, mobile, web client and ZAC desktop client), an integrated contact center (ACD, IVR, supervisor and reporting), Hardware as a Service (Z and ZIP series IP phones), ZAC for Microsoft Teams, true-hybrid deployment, hospitality and property-management-system integrations, and 100% onshore US support — under one platform purpose-built for SMB and mid-market UC + CC consolidation rather than CCaaS or UCaaS sold as separate products.

The cloud-only UCaaS-plus-separate-CCaaS posture forces SMB and mid-market operating models to integrate two vendors, two billing relationships, two admin consoles and two support paths. Zultys delivers UC and integrated contact center under one platform from one vendor — fitting operating models whose IT capacity, vendor-management posture and total-cost-of-ownership cannot absorb two separate vendors for what is functionally one workflow.

True-hybrid means a single Zultys system running cloud users and on-prem users simultaneously — fitting operating models whose locations have inconsistent connectivity, whose compliance or sovereignty posture requires some users on-prem, or whose migration to cloud is multi-year and cannot tolerate a hard cut-over. Most cloud-only UCaaS vendors require a hard cloud cut-over rather than a true-hybrid migration path.

Yes. Zultys ships hospitality and property-management-system integrations and HaaS phones — fitting hospitality, property-management, multi-tenant residential and similar operating models whose voice posture must integrate with a PMS and whose phone refresh cadence benefits from Hardware as a Service rather than capital purchase.

No. Your service agreement is signed directly with Zultys and Zultys' standard customer terms apply. Fibi's role is to scope your UC + CC objective against Zultys and the most relevant alternatives — including cloud-only UCaaS-plus-separate-CCaaS combinations, on-prem PBX-plus-CC stacks, and other integrated UC + CC platforms — so you see how Zultys' true-hybrid, integrated, and onshore-supported posture compares before signing. Fibi's advisory work is provider-funded.