8x8 XCaaS —
Phone, Contact Center & Video. One Platform.
8x8 XCaaS (eXperience Communications as a Service) is the only platform that natively unifies UCaaS and CCaaS — business phone, contact center, video meetings, and team chat in a single architecture with shared administration, shared integrations, and a financially guaranteed 99.999% uptime SLA. For SMB and mid-market organizations that need both a company phone system and a customer contact center, 8x8 eliminates the cost and complexity of managing two separate vendors. Fibi sources and negotiates 8x8 on your behalf, at no cost to you.
XCaaS — The Only Fully Unified UCaaS + CCaaS Platform
Unlike vendors that integrate separate UCaaS and CCaaS products, 8x8 XCaaS is a single architecture — one data model, one admin console, one billing relationship. Phone, contact center, video, and chat are not connected via API; they are the same platform.
Portfolio
8x8 Products & Capabilities
Business phone, contact center, video, team chat, and developer APIs — unified in XCaaS, available as Mix-and-Match user tiers.
Contact Center — CCaaS (8x8 Contact Center)
8x8's cloud contact center delivers inbound and outbound routing, intelligent IVR, skills-based ACD, predictive and progressive dialing, omnichannel queuing (voice, email, chat, SMS, social), workforce management, quality management, and real-time analytics — all on the same platform as the business phone system. Because UCaaS and CCaaS share the same infrastructure, agents can instantly connect customers with back-office experts without a transfer to a different system.
Business Phone — UCaaS (8x8 Work)
8x8 Work is the UCaaS component — cloud business phone with auto-attendant, call routing, voicemail-to-email, call recording, and a unified desktop and mobile app for all communication. Available as a standalone UCaaS product or as part of XCaaS alongside the contact center. The same directory, the same admin console, and the same integration layer as the contact center — no separate phone system to manage.
Video Meetings
8x8 Video Meetings provides HD video conferencing integrated within the 8x8 Work app — no separate video platform required. Supports one-click meeting joins, screen sharing, meeting recording, and waiting rooms. Because meetings are on the same platform as voice and chat, calendar integration and escalation from a chat conversation to a video meeting happens without switching tools.
Team Chat
Persistent team messaging embedded in 8x8 Work — direct messages, group channels, file sharing, and task-oriented communication alongside voice and video. Unlike standalone messaging platforms (Slack, Teams), 8x8 Team Chat shares the same thread history, directory, and presence indicators as the phone and contact center, enabling a genuinely unified communication experience for the whole organization.
APIs & Embeddable Apps (CPaaS)
8x8's developer APIs and embeddable SDKs allow organizations to embed voice, video, and SMS capabilities directly into custom applications, websites, or workflows — without redirecting users to a separate communication platform. Common deployments: click-to-call in CRM or patient portals, outbound SMS notifications from business applications, video consultation in customer-facing web apps. All within the same 8x8 account and billing relationship.
Mix-and-Match Users
8x8's Mix-and-Match licensing allows organizations to assign different tiers to different employees — basic phone for back-office staff, full CCaaS for contact center agents, advanced tiers for power users. Right-sizing each seat to its actual usage pattern reduces total licensing cost for organizations with diverse user populations, which is the typical profile of businesses with both back-office teams and customer-facing contact centers.
XCaaS — Unified UCaaS + CCaaS Platform
XCaaS (eXperience Communications as a Service) is 8x8's defining architecture — a single platform where UCaaS and CCaaS share the same infrastructure, administration, directory, integrations, and AI layer. No integration to maintain between a phone system and a contact center. No duplicate CRM connectors. No separate support relationships. One vendor, one bill, one admin console for the entire organization's communications.
Cross-Platform AI & Analytics
Because UCaaS and CCaaS share the same data layer in XCaaS, 8x8's AI and analytics capabilities operate across the entire organization's communication activity — not just the contact center. Conversation intelligence, speech analytics, interaction summaries, and performance dashboards reflect both agent interactions and company-wide communication patterns, enabling insights that siloed UCaaS+CCaaS architectures cannot provide.
Ideal For
Organizations That Need Phone + Contact Center
SMB & Mid-Market with Contact Centers
The primary 8x8 sweet spot: organizations with 20–500 employees where some staff handle inbound customer calls (contact center) and the rest need business phone and video. XCaaS eliminates the need to buy and integrate separate UCaaS and CCaaS products — reducing vendor count, admin overhead, and total licensing cost.
Distributed & International Teams
8x8 supports deployments in 55+ countries with local DIDs, local PSTN access, and in-country emergency calling compliance — all from a single admin console. Organizations with international offices avoid managing regional carriers in each country, consolidating global communications under one vendor and one contract.
Businesses Replacing Aging PBX + On-Premise CC
Organizations migrating off aging on-premise PBX and contact center infrastructure to cloud frequently evaluate 8x8 as a single replacement for both systems. XCaaS provides the migration path — with professional services support for number porting, IVR rebuild, and agent onboarding — without requiring a phased multi-vendor transition.
XCaaS Advantage
Why One Platform Beats Two Vendors
The operational and financial advantages of XCaaS vs. a separately integrated UCaaS + CCaaS architecture.
One admin console for all users — contact center agents, back-office employees, remote workers, and executives. User provisioning, number management, policy enforcement, and reporting all from one place.
CRM, helpdesk, and productivity integrations are configured once and available across both UCaaS and CCaaS. No duplicate connector setup, no divergent data models between the phone system and the contact center.
Contact center agents can see the availability of any employee in the organization and transfer or conference in a subject-matter expert in real time — because agents and back-office staff share the same directory.
Separate UCaaS and CCaaS vendors mean two contracts, two renewals, two support relationships, two sets of integrations, and two admin teams. XCaaS consolidates all of this — reducing total cost of ownership and operational complexity.
Compliance
Regulatory Framework Support
8x8 XCaaS supports the key compliance frameworks for healthcare, financial services, and global operations.
8x8 offers HIPAA-eligible services with BAA support for healthcare deployments — encrypted transmission, access controls, and audit logging for covered entity environments.
XCaaS contact center supports PCI-DSS compliance for payment card environments, including pause-resume recording and scope-reduction guidance.
8x8 maintains SOC 2 Type II attestation across its XCaaS platform, providing third-party assurance over security, availability, and confidentiality.
8x8 is GDPR-compliant for EU data processing — with data residency options, DPA support, and standard contractual clauses for European and global deployments.
Why Use Fibi
8x8 Direct vs. 8x8 Through Fibi
Your contract is with 8x8 either way. The difference is the advisory, comparison, and support layer.
| Aspect | 8x8 Direct | 8x8 Through Fibi |
|---|---|---|
| UCaaS + CCaaS | Single integrated platform | Platform + Fibi competitive comparison |
| Pricing | Published rack rate | Volume-negotiated — equal or better |
| Vendor comparison | 8x8 only | 8x8 vs RingCentral, Five9, Zoom & more |
| Quote turnaround | 3–7 business days | 24–48 hours across all UCaaS/CCaaS vendors |
| Contract support | 8x8 sales rep | Independent advisor representing you |
| Post-go-live support | 8x8 support only | Fibi escalation + 8x8 support |
| Advisory fee | N/A | $0 — vendor-funded |
FAQ
Common Questions About 8x8
Get a Free 8x8 Quote Through Fibi
Fibi will evaluate 8x8 XCaaS against competing UCaaS and CCaaS platforms for your specific requirements — seat count, contact center configuration, CRM integration, compliance needs, and global locations — and negotiate pricing on your behalf. No obligation, no sales pressure.
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