XCaaS — Unified UCaaS + CCaaS Platform
XCaaS (eXperience Communications as a Service) is 8x8
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Related Services
Contact Center — CCaaS (8x8 Contact Center)
8x8
Business Phone — UCaaS (8x8 Work)
8x8 Work is the UCaaS component — cloud business phone with auto-attendant, call routing, voicemail-to-email, call recording, and a unified desktop and mobile app for all communication. Available as a standalone UCaaS product or as part of XCaaS alongside the contact center. The same directory, the same admin console, and the same integration layer as the contact center — no separate phone system to manage.
Video Meetings
8x8 Video Meetings provides HD video conferencing integrated within the 8x8 Work app — no separate video platform required. Supports one-click meeting joins, screen sharing, meeting recording, and waiting rooms. Because meetings are on the same platform as voice and chat, calendar integration and escalation from a chat conversation to a video meeting happens without switching tools.
Team Chat
Persistent team messaging embedded in 8x8 Work — direct messages, group channels, file sharing, and task-oriented communication alongside voice and video. Unlike standalone messaging platforms (Slack, Teams), 8x8 Team Chat shares the same thread history, directory, and presence indicators as the phone and contact center, enabling a genuinely unified communication experience for the whole organization.