Survey Collection
Outbound and inbound survey collection managed by ACD Direct agents — customer feedback, satisfaction surveys, program enrollment data, and research collection. Surveys can be conducted by voice, SMS, or web chat depending on the program design.
Free Advisory
Fibi sources Acddirect Survey Collection at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Related Services
Multi-Channel Inbound Contact Center
Voice, chat, text, and email — ACD Direct handles inbound customer contacts across every channel from a single managed operation. Multi-channel coverage ensures customers can reach your organization through their preferred method without requiring separate vendors or platforms for each channel.
Customer Service
Dedicated inbound customer support for any industry — agents trained to represent your brand, answer product questions, process requests, and resolve issues. ACD Direct
Help Desk & Tech Support
Real-time troubleshooting and centralized help desk support — documented in the Aflac case study where ACD Direct provides security-plus certified tech support for thousands of Aflac agents nationwide. ACD
Web Chat
Live chat support embedded on client websites — staffed by ACD Direct agents who handle chat alongside voice and other channels. Web chat coverage is increasingly expected by customers who prefer not to call, and ACD Direct