Turnkey DRTV Program Management
End-to-end direct response TV (DRTV) campaign support — managing the inbound contact volume generated by television fundraising and sales campaigns. DRTV campaigns require rapid scaling to handle call spikes immediately following a broadcast, making ACD Direct
Free Advisory
Fibi sources Acddirect Turnkey DRTV Program Management at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Acddirect against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Acddirect
Related Services
Multi-Channel Inbound Contact Center
Voice, chat, text, and email — ACD Direct handles inbound customer contacts across every channel from a single managed operation. Multi-channel coverage ensures customers can reach your organization through their preferred method without requiring separate vendors or platforms for each channel.
Customer Service
Dedicated inbound customer support for any industry — agents trained to represent your brand, answer product questions, process requests, and resolve issues. ACD Direct
Help Desk & Tech Support
Real-time troubleshooting and centralized help desk support — documented in the Aflac case study where ACD Direct provides security-plus certified tech support for thousands of Aflac agents nationwide. ACD
Web Chat
Live chat support embedded on client websites — staffed by ACD Direct agents who handle chat alongside voice and other channels. Web chat coverage is increasingly expected by customers who prefer not to call, and ACD Direct