Omnichannel Support — One AI Agent, Every Channel
Web chat, email, SMS, voice, Instagram, Facebook Messenger, and in-app messaging — all handled by a single Ada AI agent with a shared knowledge base. One deployment, one maintenance workflow, consistent resolution quality across every channel. No per-channel custom builds or separate vendor integrations required.
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AI-powered chat automation for websites, social media, and SMS — resolving customer inquiries without human intervention. Ada understands intent across slang, abbreviations, and jargon that simpler keyword-matching systems miss, delivering higher recognition accuracy and fewer fallbacks to
AI Voice Agent (IVA) — Intelligent Virtual Agent
Voicebot handling inbound calls autonomously through IVR — resolving common inquiries like account status, order tracking, password resets, and policy questions without transferring to a human agent. The same AI knowledge base powering chat and email also powers voice, so resolution logic is consistent across channels.
AI Email Agent
The same AI brain that handles chat and voice also manages email — reading inbound emails, identifying intent, and responding with accurate, contextually appropriate answers. Email volumes that previously required significant agent time can be resolved autonomously, with escalation to human agents for complex or sensitive cases.
Proactive Website Engagement
Trigger conversations proactively based on visitor behavior — time on page, exit intent, specific URLs, or cart abandonment. Proactive engagement converts passive website visitors into conversations before they leave, driving higher conversion rates and capturing support questions before they become support tickets.