Ancero

Most enterprise-grade IT management infrastructure is priced for organizations with 1,000+ employees and full-time IT directors. Ancero was built specifically for companies with 25–250 employees — the tier where organizations have real IT complexity but rarely have the internal headcount to manage it. The four-tier AMS structure, per-device or per-user billing, and co-managed IT option are all designed to deliver enterprise-quality monitoring, documentation, and security without requiring a six-figure IT budget or a dedicated internal team.

SOC 2 Type II certification is not a checkbox — it is an annual independent audit verifying that security controls are operating effectively over time, not just documented on paper. Ancero has maintained this certification since January 2018, covering all facilities, business processes, and cloud services. For SMBs that need to demonstrate security compliance to customers, partners, or regulators — in financial services, healthcare, legal, or insurance — working with a SOC 2 Type II certified MSP provides audit-ready documentation of the IT management layer.

Many SMBs have one or two internal IT staff who know the environment deeply but lack bandwidth for proactive monitoring, documentation, or security operations. Ancero's co-managed model gives internal staff shared access to the same RMM, IT Glue documentation, and Autotask ticketing tools that Ancero's engineering team uses — enabling collaboration rather than handoff. Internal staff handle what they know best; Ancero fills the gaps in monitoring, security, and vendor management. No territorial toolset conflicts, no knowledge silos.

As a certified Microsoft Cloud Solution Provider, Ancero's Microsoft practice covers the full cloud stack — Azure infrastructure design and management, Microsoft 365 migration and licensing, Teams Voice implementation, Intune device management, Azure Virtual Desktop, and Microsoft Defender for Office 365. For SMBs running Microsoft-centric environments, having a single MSP with deep certified expertise across every Microsoft product tier eliminates the coordination overhead of separate vendors for licensing, infrastructure, and end-user support.

Security for SMBs often consists of a collection of point products purchased over time — AV here, email filter there, no SOC anywhere — with no one accountable for the whole posture. Ancero's layered approach integrates EDR, DNS filtering, email security, MFA, ThreatLocker application whitelisting, penetration testing, security awareness training, and 24x7 Managed SOC as a coherent architecture with MITRE ATT&CK-aligned detection. Every layer is managed by the same team that manages the underlying IT infrastructure — meaning threat detection is informed by full knowledge of the environment.

Ancero provides a free network assessment to every prospective client — a time and engineering investment made before any contract is signed. The assessment reveals current security posture, infrastructure gaps, compliance risks, and optimization opportunities. For SMBs evaluating MSPs, the assessment serves both as a practical deliverable and as a demonstration of Ancero's consultative approach: time spent understanding the environment first, recommending solutions second. The outcome is a more accurate engagement scope and a better client outcome from day one.