Balto Contact Center Compliance
AI scans 100% of calls for regulatory adherence issues. Real-time alerts during live calls. Automatic PCI/PHI redaction. Synchronized screen capture for complete audit records.
Free Advisory
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
Key Features
Real-Time Compliance Alerts
Agents receive live prompts when required disclosures, regulatory language, or process steps are missed — before the violation is complete.
Automatic PCI/PHI Redaction
Payment card numbers, social security numbers, and other sensitive data are automatically masked in transcripts, notes, and recordings — reducing compliance risk.
Screen Capture with Audio Sync
Screen recordings synchronized with call audio provide a complete picture for compliance audits — reviewers see exactly what agents saw and did.
Anchor Points for Edge Cases
Tag specific moments in calls for compliance review — reviewers can jump directly to flagged segments without listening to the entire recording.
Frequently Asked Questions
Common questions about Balto Contact Center Compliance from Balto.
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AI surfaces coaching opportunities automatically based on call performance, sentiment, and compliance — eliminating random listening. Coaching playlists for best, worst, and most coachable calls. Ready-made coaching sessions tailored by agent. AI workflows with optimized hotkeys for efficient supervisor review.
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