Broadvoice —
UCaaS, CCaaS & Cloud Communications
Broadvoice delivers cloud communications through its proprietary b-hive platform — combining UCaaS (cloud phone system), CCaaS (b-hive Contact Center), and the CX Hub for unified omnichannel analytics. For businesses with complex contact center requirements, Go Contact provides a cloud-native CCaaS option with advanced routing and analytics. SIP trunking, SD-WAN, and 4G/LTE backup round out the portfolio for businesses that need communications and connectivity from a single provider. Fibi sources and negotiates Broadvoice on your behalf, at no cost to you.
Portfolio
Broadvoice Communications Services
UCaaS, CCaaS, CX Hub, Go Contact, SIP trunking, SD-WAN, and 4G/LTE wireless backup — cloud communications and connectivity from a single provider.
b-hive UCaaS — Cloud Phone System
Broadvoice's proprietary cloud phone system — delivering voice, messaging, video conferencing, and mobile app access under the b-hive platform. b-hive UCaaS replaces on-premises PBX with a fully hosted cloud communications system that scales with headcount and supports remote and hybrid teams. Because b-hive UCaaS and b-hive Contact Center share the same platform, businesses that need both phone system and contact center functionality can deploy them as a unified stack without third-party integrations.
b-hive Contact Center (CCaaS)
Cloud contact center as a service built natively on the b-hive platform — providing inbound and outbound call handling, IVR, ACD, skills-based routing, agent dashboards, and supervisor analytics. b-hive Contact Center is designed for SMB and mid-market businesses that want contact center capabilities tightly integrated with their cloud phone system, without the cost and complexity of a standalone enterprise CCaaS solution. Agents and supervisors operate within the same b-hive environment used by the broader organization.
CX Hub — Customer Experience Platform
CX Hub is Broadvoice's omnichannel customer experience platform — consolidating voice, chat, email, SMS, and social interactions into a unified interface with analytics, sentiment tracking, and reporting layered on top. It gives contact center managers a single view across all customer interaction channels and surfaces the data needed to manage agent performance and CX outcomes. CX Hub sits above the contact center platform as the analytics and orchestration layer, integrating with both b-hive Contact Center and Go Contact.
Go Contact — Cloud CCaaS
Go Contact is Broadvoice's cloud-native CCaaS product for organizations with complex, high-volume, or internationally distributed contact center requirements. It supports advanced routing, multi-channel interactions, workforce management, real-time analytics, and API-level integrations — built for inbound and outbound contact centers that require more than the SMB-focused b-hive Contact Center delivers. Go Contact is designed for businesses with large agent counts, complex IVR workflows, or multi-site and international deployments.
SIP Trunking
SIP trunking from Broadvoice connects existing on-premises PBX or unified communications platforms to the PSTN over a cloud SIP connection — replacing traditional analog lines or PRI trunks with modern IP-based telephony. Broadvoice SIP trunking is suitable for organizations that have invested in an existing PBX (Cisco, Avaya, Mitel, Microsoft Teams Direct Routing, etc.) and want the cost and flexibility benefits of cloud PSTN connectivity without replacing their entire phone infrastructure.
SD-WAN
Software-defined WAN from Broadvoice provides intelligent traffic routing, bandwidth management, and application-aware prioritization across WAN connections — ensuring that voice and contact center traffic is treated with the quality-of-service controls that real-time communications require. SD-WAN is particularly valuable for multi-location businesses deploying Broadvoice cloud communications across multiple sites where internet connection quality and failover behavior directly affect call quality and contact center reliability.
4G/LTE Wireless Backup
4G/LTE Wireless Backup from Broadvoice provides automatic failover connectivity when primary internet connections fail — keeping cloud phone systems, contact centers, and business communications operational during ISP outages or local network disruptions. For businesses where communications downtime directly impacts revenue or customer service, wireless backup ensures continuity without manual intervention. Bundled with Broadvoice communications, it simplifies support and removes the need for a separate connectivity vendor for backup.
Ideal For
Who Broadvoice Serves Best
SMB and Mid-Market Businesses
Broadvoice's b-hive platform is designed for SMB and mid-market organizations that need a full-featured cloud phone system and contact center without enterprise pricing complexity. The unified UCaaS + CCaaS stack reduces vendor count and simplifies IT management for businesses without large internal technology teams.
Businesses Replacing On-Premises PBX
Organizations transitioning away from legacy on-premises PBX can migrate to b-hive UCaaS for a full cloud phone system replacement, or use Broadvoice SIP trunking to modernize PSTN connectivity while retaining their existing PBX investment — whichever approach fits their timeline and infrastructure roadmap.
Contact Centers Needing UCaaS + CCaaS Together
Businesses that need both a cloud phone system for the broader organization and a contact center for a customer-facing team benefit from b-hive's unified architecture — a single platform for UCaaS and CCaaS means shared administration, consistent call quality, and one support relationship for the full communications stack.
Organizations Wanting Single Communications Vendor
Multi-location businesses or growing organizations that want UCaaS, CCaaS, SIP trunking, SD-WAN, and wireless backup under one vendor relationship benefit from Broadvoice's full portfolio — reducing vendor management overhead and providing a single escalation path when network or communications issues arise.
Why Broadvoice
Key Strengths
What sets Broadvoice apart from other cloud communications providers.
b-hive is Broadvoice's own platform — not a white-labeled product. UCaaS and CCaaS are built on the same infrastructure, which means businesses that need both a cloud phone system and a contact center get a genuinely unified solution rather than two separate vendor systems bolted together. Shared platform means consistent administration, unified billing, and a single support relationship for the entire communications stack.
For businesses that outgrow SMB-focused CCaaS or have multi-site, high-volume, or international contact center requirements, Go Contact provides a cloud-native CCaaS option with the advanced routing, analytics, and workforce management capabilities that complex environments require. The ability to address both SMB/mid-market (b-hive) and complex contact center (Go Contact) use cases from a single provider gives Broadvoice broader coverage than most UCaaS-first vendors.
CX Hub consolidates interaction data across voice, chat, email, SMS, and social into a single analytics and reporting layer — giving contact center managers and business leaders visibility across every customer touchpoint without exporting data from multiple systems. Sentiment analysis, interaction history, and real-time dashboards are surfaced in one place, supporting the kind of CX performance management that omnichannel contact centers require.
Not every business is ready to replace its PBX. Broadvoice's SIP trunking gives organizations that want to modernize their PSTN connectivity — and reduce the cost of analog lines or PRI trunks — without forcing a platform migration. This positions Broadvoice as a viable option for businesses at any point in the transition from on-premises to cloud communications, rather than only those ready for a full UCaaS deployment.
The ability to source SD-WAN and 4G/LTE wireless backup alongside UCaaS, CCaaS, and SIP trunking from the same provider simplifies vendor management for multi-location businesses. Network performance directly affects cloud communications quality, and having connectivity and communications under one support relationship reduces the finger-pointing between separate vendors when issues arise.
Why Use Fibi
Broadvoice Direct vs. Through Fibi
Your contract is with Broadvoice either way. The difference is the advisory, comparison, and support layer around it.
| Aspect | Broadvoice Direct | Broadvoice Through Fibi |
|---|---|---|
| Pricing | Standard rack rate | Volume-negotiated — equal or better |
| Provider comparison | Broadvoice only | Broadvoice vs other UCaaS/CCaaS providers side by side |
| Quote turnaround | 5–10 business days | 24–48 hours across all evaluated providers |
| Scope guidance | Broadvoice account team | Independent review of b-hive vs. Go Contact vs. competitors |
| Contract support | Broadvoice account team | Independent advisor representing you |
| Post-go-live support | Broadvoice support | Fibi escalation + Broadvoice support |
| Advisory fee | N/A | $0 — carrier-funded |
FAQ
Common Questions About Broadvoice
Get a Free Broadvoice Quote Through Fibi
Fibi will evaluate Broadvoice alongside competing UCaaS, CCaaS, and SIP trunking providers for your environment — comparing b-hive, Go Contact, and alternative platforms side by side. Free advisory, no obligation, no sales pressure.
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