b-hive UCaaS — Cloud Phone System
Broadvoice b-hive is the company's proprietary cloud phone system — delivering business voice, auto-attendant, call routing, voicemail-to-email, conferencing, and mobile apps for desktop and mobile users. b-hive is purpose-built for SMB and mid-market organizations moving off on-premises PBX systems, with a unified administration portal for provisioning, managing, and reporting on all users and phone system features.
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Related Services
b-hive Contact Center (CCaaS)
b-hive Contact Center is Broadvoice's built-in CCaaS offering — delivering inbound and outbound call queuing, ACD, IVR, call recording, and supervisor dashboards on the same platform as b-hive UCaaS. Because b-hive UCaaS and Contact Center share the same architecture, contact center agents and back-office employees share a unified directory and communication platform without separate vendor integration.
CX Hub — Customer Experience Platform
Broadvoice CX Hub is a cloud contact center platform designed for omnichannel customer experience — routing voice, chat, email, and SMS interactions through unified queues with real-time analytics, agent performance dashboards, and customer journey visibility. CX Hub is positioned for mid-market and enterprise contact centers that need omnichannel capability beyond voice-only ACD.
Go Contact — Cloud CCaaS
Go Contact is Broadvoice's cloud-native CCaaS product for organizations with complex contact center requirements — offering advanced inbound and outbound routing, campaign management, workforce management, and analytics. Go Contact is designed for high-volume contact centers where advanced routing logic, detailed reporting, and integration with CRM and back-office systems are primary requirements.
SIP Trunking
Broadvoice SIP trunking connects existing on-premises PBX systems to the PSTN over IP — providing cloud-delivered PSTN calling without requiring a full UCaaS migration. SIP trunking is the appropriate choice for businesses with recent PBX investments that want to replace legacy TDM circuits and reduce per-minute calling costs while preserving their existing phone system infrastructure.