
CallMiner Redact automatically detects and removes sensitive data — payment card numbers (PCI), protected health information (PHI), and personally identifiable information (PII) — from call recordings and transcripts. Automated redaction eliminates manual compliance workflows, reduces the risk of data exposure from stored recordings, and satisfies regulatory requirements for organizations in financial services, healthcare, and other regulated industries.
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More from CallMiner
CallMiner's AI-powered speech analytics engine transcribes and analyzes 100% of customer interactions — voice, chat, email, social, and messaging — extracting sentiment, intent, topics, and compliance signals at scale. Unlike sampling-based QA, CallMiner processes every conversation automatically, giving managers complete visibility into what is happening across the contact center.
CallMiner's omnichannel analytics extends conversation intelligence beyond voice to include chat transcripts, email threads, social messages, and digital messaging — providing a unified view of customer interactions across all channels. Cross-channel analysis identifies patterns that single-channel tools miss, enabling organizations to understand the full customer journey from first contact through resolution.
CallMiner Realtime monitors active calls in progress and delivers in-call coaching prompts, alerts, and guidance to agents on their screen — without waiting for post-call review. Supervisors can monitor live interactions and intervene when compliance risks or customer escalation signals are detected. Realtime coaching changes agent behavior during the conversation rather than after, producing faster performance improvement than post-call feedback alone.
CallMiner Record captures 100% of voice interactions for compliance, quality management, and analytics purposes. Recordings are automatically paired with transcriptions, metadata, and analytics outputs in the CallMiner platform — eliminating the need to cross-reference recordings against a separate QA system. Supports stereo recording for separate agent and customer audio tracks.